Infusion Scheduler - Breast Oncology Physicians - FT - Days - MHW

Memorial Healthcare System; Florida; On-site; USD 40,000 - 65,000; Full time

Job summary

Memorial Healthcare System in Pembroke Pines, FL is seeking a Scheduling Coordinator to support the oncology care team by coordinating complex chemotherapy treatment schedules, multi-day cycles, and related infusion, labs and MD visits.

The role requires meticulous accuracy, strong communication, and the ability to adapt to changing patient needs; prior oncology scheduling and customer service experience are preferred, with a HS diploma required.

Qualifications

• Requires minimum 1 year scheduling with complex algorithms
• Minimum 1 year of customer service experience
• Oncology scheduling experience preferred

Responsibilities

• Coordinate complex chemotherapy treatment schedules, including multi-day/multi-week cycles
• Review in-basket messages and collaborate with providers to ensure timely scheduling
• Coordinate with infusion leadership, pharmacy, and nursing to align treatment plans and availability
• Schedule treatments, labs, imaging and MD visits per treatment plan and manage changes due to patient acuity
• Communicate with Preservice/Authorization to ensure prior authorization and patient readiness

Skills

Scheduling coordination

Customer service

Healthcare coordination

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

Location

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/ multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Responsibilities

Review in-basket message pools and collaborate with providers to ensure timely scheduling upon office visit and/or Hospital discharge. Review in-basket messages. Communicate with infusion leadership to maximize clinic flow.

Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

Coordinate care with Physician, APPs, nurses and fellows to confirm and review treatment regimens and overall plan of care. Coordinate with Pharmacy on drug availability.

Other Duties As Assigned And As Required.

Contact patient to coordinate appointment scheduling. Pre-registration prior to date of visit to ensure prior authorization for treatment. Prepare wrist band labels prior day and notate drugs being administered.

Coordinate with Infusion Clinical Nurse Manager for same day add-ons for sick or urgent patients and for transitions from inpatient, transplant alert the authorization team.

Communicate with Preservice/Authorization department to ensure prior authorization of treatment is obtained.

Schedule complex chemotherapy treatment plans and cycles including intervening labs, imaging and MD visits as per treatment schedule. Ensure scheduling is timely and without delay in care. Facilitate frequent changes due to patient acuity. Facilitate inpatient transitions and discharges for chemo in coordination with the treatment. Utilize complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.

Ability to identify symptoms and refer patients to appropriate APP for symptom management when needed.

Competencies

ACCOUNTABILITY, CUSTOMER SERVICE, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education And Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Strong ability to use initiative and judgment and to identify, analyze and solve problems. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience. Required Work Experience: A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required. Oncology related scheduling experience preferred. Other Information: Additional Education Info: Bachelor's degree preferred.

Working Conditions And Physical Requirements

• Bending and Stooping = 60%
• Climbing = 0%
• Keyboard Entry = 100%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 80%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Running = 0%
• Sitting = 80%
• Squatting = 80%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 0%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 60%
• Hazardous Chemicals = 60%
• Hazardous Medication = 60%
• Latex = 60%
• Computer Monitor = 100%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 40%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]