Infusion Pharmacy Technician - Remote NV, TX, AZ

NHSHP; Las Vegas (NV); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee referral bonus

Job summary

UnitedHealth Group's Optum division is seeking a Pharmacy Technician to manage inbound and outbound calls, handle patient case management for bleeding disorders, and ensure timely processing of claims and orders. The role supports cross-functional teams to deliver coordinated care and excellent patient experiences.

You will operate in a telecommute-friendly environment across NV/TX/AZ regions, with competitive pay and a comprehensive benefits package.

Qualifications

• Active and unrestricted Pharmacy Technician licenses where required by state law.
• National Pharmacy Technician Certification (PTCB) is required.
• 2+ years of experience as a Pharmacy Technician.
• 2+ years of customer service experience.

Responsibilities

• Manage inbound and outbound call center communications for customer inquiries and service requests.
• Perform bleeding disorder/alpha 1 patient case management with regular calls and monthly refills.
• Collaborate with pharmacists, sales, and nursing to coordinate patient care.
• Demonstrate active listening to identify underlying issues and perform root cause analysis.
• Support Benefit Verification with processing test claims to ensure clearance and order creation.
• Navigate multiple computer systems and assist patients effectively.
• Document all caller questions/issues through resolution; strive for one-call resolution.
• Type and review orders/prescriptions to assess urgency and claims status.
• Onboard new patients with a high-touch service model.

Skills

Communication skills

Customer service

Windows proficiency

Telephone etiquette

Critical thinking

Education

PTCB Certification

Tools

Windows OS

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

If you reside in the state of NV, TX or AZ, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Responsible for managing inbound and outbound call center communications, ensuring efficient handling of customer inquiries, service requests, and follow-up interactions
• Bleeding disorder/alpha 1 patient case management with inbound and outbound calls to your dedicated patient population, managing monthly refills, and completing assessments for the patients according to performance guarantee standards
• Collaborate with the following partners across Infusion pharmacy: pharmacists, sales, and nursing to ensure the patient is provided with an excellent coordinated effort of care
• Demonstrate the ability to actively listen to patients and ask appropriate questions to identify underlying issues that patient may have (i.e. Root Cause Analysis). Think outside the box to problem solve
• Support the Benefit Verification team with processing test claims for patients to ensure clearance is obtained and patient order can be created
• Understand internal and external factors that may drive patient questions - recent plan changes, call directing, weather emergencies
• Ability to navigate multiple computer systems/programs/reference tools and quickly assist a patient
• Ensure proper documentation of all caller questions/issues all the way to resolution
• Aim for one call resolution with caller
• Type and review orders/prescriptions when received to determine urgency, screen for accuracy, review claims processing status and reasons for claim rejection
• Onboarding of new patients with high touch model

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active and unrestricted Pharmacy Technician licenses where required by state law:
  • If located in Nevada, current active and unrestricted pharmacy technician license in the state of Arizona or ability to obtain within 90 days of employment
  • If located in Texas, a technician license is required in the state of TX
• National Pharmacy Technician Certification (PTCB)
• 2+ years of experience working as a Pharmacy Technician
• 2+ years of customer service experience
• Intermediate level of proficiency with Windows PC applications including the ability to navigate and learn new and complex computer system applications
• Currently located in Texas or Nevada (Nevada must also hold Arizona Tech license)
• Must be 18 years of age OR older

Preferred Qualifications:

• Pharmacy/prescription data entry experience
• Previous Home Infusion experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN