Infrastructure Vendor Manager

fal; San Francisco (CA); On-site; USD 160,000 - 200,000; Full time

Job summary

fal is the generative media ecosystem powering the next generation of AI products. We seek a Vendor Manager to own relationships with GPU hyperscalers and neocloud providers, defining SLAs, managing escalations, and ensuring performance.

You will align capacity to demand and govern contracts and invoices to maintain strong vendor governance. You will build executive relationships with Tier 1 vendors, conduct regular business reviews, and drive strategic sourcing across infrastructure

Qualifications

• 5+ years in vendor management, cloud partnerships, or strategic sourcing.
• Experience with neocloud, hyperscalers, or GPU infrastructure providers.
• Strong organizational skills and vendor documentation management.
• Experience with escalations, QBRs, and scorecards.

Responsibilities

• Own vendor performance across GPU hyperscalers and neocloud providers; define and track SLAs, manage escalations, remedies, and credits.
• Build strategic relationships with infrastructure partners through regular business reviews with Tier 1 vendors.
• Align capacity to demand by partnering with Capacity Planning to secure GPU capacity and forecast growth.
• Own vendor governance: contract compliance, invoice reconciliation, renewals, and performance reporting.
• Run regular business reviews with vendor partners to discuss performance and outstanding issues.

Skills

Vendor management

Cloud partnerships

Strategic sourcing

Infrastructure procurement

Executive/vendor relations

Job description

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products. As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on. Once the deals are signed, you make the vendors deliver. You' "ll own the relationships, the SLAs, and the performance of every GPU partner our fleet depends on.

What You\'ll Own

• Own vendor performance across GPU hyperscalers and neocloud providers by defining and tracking SLAs, managing escalations, remedies, and service credits, and holding partners accountable to their commitments.
• Build strategic relationships with key infrastructure partners through regular business reviews and executive engagement with Tier 1 vendors.
• Align capacity to demand by partnering with Capacity Planning to secure committed GPU capacity, forecast growth, and mitigate supply constraints.
• Own vendor governance including contract compliance, invoice reconciliation, renewals, and performance reporting.
• Run regular business reviews with vendor partners to discuss performance, open credit claims, capacity planning, and outstanding issues.

What You Bring

• 5+ years in vendor management, cloud partnerships, strategic sourcing, or infrastructure procurement within the AI, GPU, cloud, or hyperscale infrastructure industry.
• Must have worked directly with neocloud, hyperscaler, or GPU infrastructure providers, owning commercial relationships and vendor performance.
• Highly organized with exceptional attention to detail, able to manage contract records, reconcile invoices, calculate credits, and maintain accurate vendor documentation.
• Comfortable owning vendor escalations, running QBRs and scorecards, and communicating effectively with both executive vendor contacts and internal stakeholders.

BONUS POINTS

• You\'ve managed multi-vendor allocation by priority during shortages.
• You\'ve stood up a vendor-management function from scratch at a neocloud or hyperscaler.

Compensation Range: $160K - $200K