Infrastructure & Technology System Services Representative San Antonio, Texas SAN ANTONIO, US

Avature; Town of Texas (WI); Remote; USD 44,000 - 77,000; Full time

Job summary

A leading technology organization seeks a Systems Services Representative responsible for delivering exceptional technical support and operational services. This role emphasizes maintaining high client satisfaction through effective communication and adaptability while engaging in on-site installations and repairs across IBM and multi-vendor systems.

Benefits

Comprehensive healthcare benefits

401(k) and financial counseling

Generous paid time off

Training and educational resources

Qualifications

• High School Diploma or GED is required.
• Technical Diploma preferred.
• Previous experience in hardware/software support is preferred.

Responsibilities

• Coordinate hardware and software support for clients.
• Provide on-site installation, maintenance, and repair services.
• Advise clients on preventive maintenance and operational factors.

Skills

Customer Satisfaction

Problem Solving

Adaptability

Communication

Teamwork

Education

High School Diploma/GED

Technical Diploma

Job description

As a System Services Representative at IBM, you will serve as the primary technical interface to clients, coordinating hardware and software support while delivering operational services. This role is crucial in ensuring customer satisfaction through exceptional technical support. You will advise clients on preventive maintenance, configuration, operation, and environmental factors that can significantly impact product performance and the overall IT operation of the client. Your responsibilities will include addressing client needs efficiently and effectively, ensuring seamless operational services, and contributing to the smooth functioning of systems and infrastructure. In this position, you will be at the forefront of driving customer satisfaction by providing exceptional technical support. You will coordinate both hardware and software support to meet client requirements, ensuring that all operational services are delivered effectively. Your role will involve on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components, requiring effective communication, problem-solving skills, teamwork, and adaptability. You will be expected to maintain a high level of professionalism and technical expertise to support our clients effectively. IBM Systems is dedicated to helping IT leaders think differently about their infrastructure. Our systems are designed to understand, reason, and learn, enabling our clients to innovate while avoiding IT issues. As a System Services Representative, you will play a pivotal role in this mission, contributing to the development of leading-edge technology portfolios optimized for cloud computing and cognitive business.

Your role and responsibilities

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities:

IBM seeks to hire a Systems Services Representative for the San Antonio, TX area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Systems Services Representatives are:

• The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
• Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
• Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
• They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
• Local travel in the assigned Territory throughout the week in support of Client’s needs;
• Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support
IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TLS values professional growth, and is heavily invested in skills development, through Education & Training.
Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

• Drive customer satisfaction by providing exceptional technical support.
• Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.
• Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Preferred technical and professional experience

Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.

·Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

·Strong problem-solving abilities.

·Teamwork and adaptability.

·Reliable Vehicle

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Job Title

Date posted

24-Jun-2025

Job ID

41200

City / Township / Village

SAN ANTONIO

State / Province

Texas

Country

United States

Work arrangement

Remote

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

44,000.00

Projected Maximum Salary per year

77,000.00

Position type

Entry Level

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?