Infrastructure Technician III

Black Box; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Black Box is seeking an Infrastructure Technician III to act as the technical expert and frontline leader for complex data center cabling, fiber optics, and ICT infrastructure. This hands-on, senior role emphasizes safety, quality, and professional conduct on high-stakes environments.

You'll mentor Technicians I & II, lead field teams, ensure projects stay on schedule, and deliver outstanding client experiences through clear communication and meticulous documentation of work progress and results.

Qualifications

• Associate degree or technical certification or equivalent work experience.
• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems.
• Proven ability to install, terminate, test, and certify copper and fiber systems.
• Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.) preferred.
• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards.
• Ability to read blueprints and construction drawings.
• Valid driver’s license and clean driving record.
• BICSI Technician Certification highly desired.

Responsibilities

• Lead advanced structured cabling and ICT infrastructure work.
• Install, service, upgrade, and decommission cabling, fiber, and low voltage tech.
• Perform fusion splicing, copper/fiber termination, and advanced testing.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
• Be the onsite SME and apply deep knowledge of standards and testing.
• Mentor Technicians I & II and coordinate field workflows.
• Coordinate workflows to keep projects on schedule and compliant with scope.
• Deliver clear updates on project status, technical challenges, and resolutions.

Skills

Structured cabling

Fiber optics

Low voltage systems

Testing & termination

Cisco routing knowledge

Mentoring technicians

Project coordination

Reading blueprints

Documentation

On-site leadership

Education

Associate degree or technical certification

BICSI Technician Certification

Tools

VFL (preferred)

Fluke DSX8000

OTDR

Snips

Basic hand tools

Cordless drill/impact

Pliers

Testers

Tape measure

Level

Flashlight/headlamp

Job description

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world‑class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands‑on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team. If you’re a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centres, enterprises, and advanced facilities—that is where your experience becomes impact.

What You’ll Do

Lead Advanced Structured Cabling & ICT Infrastructure Work

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Be the Subject Matter Expert Onsite

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

Lead Teams & Set the Standard

• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Deliver An Outstanding Client Experience

• Serve as a customer facing technical professional with exceptional communication and service skills.
• Provide clear updates on project status, technical challenges, and resolutions.
• Support emergency service requests, ensuring timely response and SLA compliance.

Ensure World‑class Documentation & Project Execution

• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
• Participate in required meetings, training, and workshops to maintain expertise and certifications.

Technical Skills That Make You Stand Out

• Deep knowledge of TIA/BICSI standards and ICT best practices
• Fiber fusion splicing (including high strand ribbon fiber)
• Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
• Patch panel installation, rack and stack, and network device mounting
• Reading/creating port maps and technical documentation
• Ability to use laptops/tablets with digital work software
• Understanding of switching, routing, and low voltage signal flow
• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills That Elevate You

• Positive "can do" attitude and strong team leadership mindset
• Punctual, professional, and reliable
• Exceptional client facing communication skills
• Strong collaboration and conflict resolution abilities
• High attention to detail and pride in workmanship
• Ability to work independently with minimal supervision

What You Bring

• Associate degree or technical certification or equivalent work experience
• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems
• Proven ability to install, terminate, test, and certify copper and fiber systems
• Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.) preferred
• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards
• Ability to read blueprints and construction drawings
• Valid driver’s license and clean driving record
• BICSI Technician Certification highly desired

Supervisory Responsibility

• Tech III is the first level of field leadership at Black Box.
• Leads small teams, mentors junior techs, and ensures safe, quality focused execution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors
• Moderate noise typical of construction and data center settings
• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
• Frequently required to stand and walk for extended periods
• Must be able to lift/move 50 lbs regularly and 25 lbs frequently
• Must be able to work at heights and in tight/confined spaces
• Reasonable accommodations available for qualified individuals

Required Tools

• Snips
• Basic hand tools
• Steel/composite toe boots
• VFL (preferred)
• Cordless drill/impact
• Pliers
• Testers
• Punch tools
• Tape measure
• Level
• Flashlight/headlamp
• And more.

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth - both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer

Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.