Infrastructure Technical Writer at Insight Global Berkeley Heights, NJ

Downtown Boulder Partnership; Berkeley Heights (NJ); On-site; USD 52,348 - 68,880; Part time

Job summary

Insight Global in Berkeley Heights, NJ is seeking an Infrastructure Technical Writer for a contract role through the end of the year. This position demands onsite presence five days a week and focuses on creating documentation strategies and technical diagrams for infrastructure projects.

The ideal candidate will have strong technical writing skills, experience in IT infrastructure, and proficiency in tools like MS Word and Visio. This is a great opportunity to collaborate with engineering teams and contribute to vital documentation efforts.

Qualifications

• Proven experience in technical writing for infrastructure projects.
• Strong understanding of infrastructure components, including data centers and cloud solutions.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Analyze requirements for new infrastructure builds.
• Develop and maintain detailed Visio flow diagrams.
• Collaborate with project managers to define documentation strategies.
• Participate in peer reviews and mentorship.

Skills

Technical writing for infrastructure projects

Experience with IT infrastructure projects

Visio skills

Collaboration skills

Communication skills

Education

Bachelor's degree in Technical Writing or related field

Tools

MS Word

ServicePoint Knowledge Management System

MS Teams

Job description

Infrastructure Technical Writer job at Insight Global. Berkeley Heights, NJ.

This is a contract opening through the end of the year.

Pay Rate: $38-50/hr (negotiable for experience)

Locations: MUST BE ONSITE 5 DAYS/WEEK in one of the following locations

• Alpharetta/Marietta, GA
• Berkeley Heights, NJ
• Omaha, NE

Required Skills and Qualifications

• Proven experience in technical writing for infrastructure projects.
• Experience working in large‑scale IT infrastructure projects.
• Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.
• Background in ITIL or similar frameworks.
• Proficiency in creating complex Visio diagrams (strong Visio skills required).
• Hands‑on experience with ServicePoint Knowledge Management System and MS Word.
• Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.
• Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.
• Proficiency in MS Teams for virtual collaboration and training.
• Exceptional attention to detail and organizational skills.
• Bachelor's degree in Technical Writing, Computer Science, or a related field.

Key Responsibilities

Research and Requirements Analysis

• Analyze requirements for new infrastructure builds, including data center and cloud solutions.
• Conduct independent studies of proposed systems and hardware components to understand and document their functionality.

Create Technical Diagrams

• Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.
• Ensure diagrams are accurate, up‑to‑date, and adhere to organizational standards.

Documentation Strategy and Planning

• Collaborate with project managers to define documentation strategies and schedules.
• Develop comprehensive documentation plans for each infrastructure project.

Collaboration with Engineering Teams

• Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.
• Gather detailed technical build information and ensure clarity in documentation deliverables.

Documentation Authoring

• Author and maintain a suite of documentation for two primary audiences.
• Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.
• Infrastructure reference guides for Platform Engineering using MS Word.
• Ensure documentation adheres to organizational standards and is accessible to intended audiences.

Knowledge Transfer and Training

• Host virtual documentation turnover sessions with Operations Support teams using MS Teams.
• Provide clear and effective communication during training sessions to facilitate knowledge dissemination.

Team Collaboration and Peer Reviews

• Participate as an integral member of the centralized documentation team.
• Engage in peer reviews, mentorship, and sharing of best practices.

Version Control and Maintenance

• Regularly update and maintain documentation to reflect infrastructure changes.
• Utilize version control practices to ensure consistency and accuracy across all materials.

Process Improvement

• Continuously evaluate and refine documentation processes to enhance efficiency and quality.
• Contribute to the development of documentation standards and templates.