Infrastructure Team Lead

Union Home Mortgage Corp.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Union Home Mortgage Corp. is seeking an Infrastructure Team Lead to oversee the design and operation of enterprise infrastructure services. This role involves providing leadership to the IT Infrastructure Team, managing daily operations, and collaborating with other technical teams. Required qualifications include a BA/BS in IT or equivalent experience, extensive knowledge of Microsoft technologies such as Azure and Active Directory, and a strong ability to manage and communicate effectively. If hired, you will join a company that values diversity and inclusion.

Qualifications

• Leadership experience in IT support and managing end user technology.
• Experience automating system maintenance and routine activities.
• Extensive experience managing enterprise-level Microsoft technologies.
• Knowledge of project management principles including scope and scheduling.

Responsibilities

• Provide technical direction to IT Infrastructure Team.
• Manage daily tasks and priorities of the team.
• Supervise support team leads and individual contributors.
• Establish technology standards and technical documentation.

Skills

Building relationships

Troubleshooting

Analytical skills

Technical knowledge of Microsoft technologies

Networking knowledge

Scripting skills (PowerShell, Python)

Communication skills

Willingness to learn

Education

BA/BS degree in Information Technology or equivalent

Tools

Azure

Active Directory

Entra

AWS

M365

Cisco Meraki

Job description

The Infrastructure Team Lead is responsible for leading the design, implementation and ongoing operations of enterprise infrastructure services. This role provides technical leadership and daily management for a team of infrastructure administrators. The Team Lead collaborates closely with the application, data, and security teams to deliver high-quality services.

Duties & Responsibilities

• Provide technical direction and guidance to the IT Infrastructure Team
• Manage the daily tasks and priorities of the IT Infrastructure Team
• Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
• Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
• Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources.
• Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
• Establish and maintain technology standards, templates, and technical documentation as necessary
• Develop a strong culture of customer service and exceeding partner expectations on a daily basis
• Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
• Other duties may be assigned as necessary

Supervisory Responsibilities

• Direct supervision of the support team leads and individual contributors with varying experience levels
• Development of team members including training, regular feedback, and establishment of goals
• Development and adoption of support metrics, reporting, and accountability across all support teams
• Performing weekly interactions, proactive performance management and long-term career planning

Qualifications

Education & Experience

• BA/BS degree in Information Technology related discipline or equivalent experience
• Leadership experience in IT support focused on managing end user technology and teams
• Experience leveraging effective communication and collaboration techniques to establish relationships with leaders across IT
• Experience automating system maintenance and routine activities
• Extensive experience managing enterprise-level Microsoft technologies including but not limited to Azure, Active Directory, Entra, Exchange, SharePoint, Intune and M65
• Experience and knowledge of project management principles, including ownership of project scope, scheduling, resources, risk, and issue management

Skills Required

• Expertise in building relationships with technical and business partners
• Excellent troubleshooting and analytical skills
• Deep technical knowledge of Microsoft including Azure, Entra, M365 and Active Directory
• Strong understanding of networking including Cisco Meraki
• Strong scripting skills including PowerShell and Python to automate manual tasks
• Strong communication skills to explain technical concepts to senior leadership and to coach and guide more junior support resources
• Aptitude and willingness to learn new systems and technologies to support current and future needs

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.