Digital Communications Dispatcher Pre-Certified

Hillsborough County Sheriff's Office; United States; On-site; USD 49,000 - 75,000; Full time

Job summary

The Hillsborough County Sheriff's Office is hiring Digital Communications Dispatchers to handle 9-1-1 and non-emergency calls and dispatch emergency personnel. Probationary period requires First Aid, CPR, FCIC/NCIC certifications.

Starting pay scales are provided with certifications and experience affecting entry rates. This role requires attention to detail, calm handling of emergencies, and strong communication under stress.

Qualifications

• High school diploma or GED required.
• Must hold Florida 9-1-1 Public Safety Telecommunicator Certification.
• Experience receiving, assessing, and dispatching calls desired/required depending on role.

Responsibilities

• Receive 9-1-1 and non-emergency calls, assess situations, and enter data into CAD.
• Connect conference calls involving two or more parties for emergency assistance.
• Dispatch emergency personnel using digital/analog communications/equipment.
• Create reports to identify location information issues via ALI/GPS.
• Pinpoint caller location using GPS and follow up on calls.
• Type memoranda and respond to court subpoenas and records requests; testify when needed.
• Maintain shift/operational logs and records.
• Perform related duties as required.

Skills

9-1-1 dispatch

CAD system

GPS location

Court testimony

Confidential information

Effective communication

Stress management

Education

High school diploma or GED

Florida 9-1-1 Public Safety Telecommunicator Certification

Tools

CAD system

Digital communications equipment

Job description

Why choose HCSO?

We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other.

Compensation Range

$23.52-35.97

Starting Salary Range

23.52-29.745

Job Description Summary

Current starting hourly rate is $24.70. Digital Communications Dispatchers possessing a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification will start at 5% above the minimum hourly rate. Receive and direct emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certifications must be obtained during the probationary period.

Job Description Duties & Responsibilities

• Receive 9-1-1 and non-emergency calls, quickly and calmly assess the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/or redirect them to specific or alternate emergency responding agencies or departments.
• Connect conference calls involving two or more parties to render timely emergency assistance.
• Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
• Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
• Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
• Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests, and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
• Maintain records and reports including shift reports and operational logs.
• Perform other related duties as required.

Knowledge, Skills & Abilities

Working knowledge of Sheriff’s Office policies, procedures and guidelines, digital and audio communications equipment operation, and the communication center standard operating procedures, regulations, and 9-1-1 system. Some knowledge of law enforcement, emergency medical or fire terminology, and effective communication techniques. Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner. Ability to operate a multi-line or computerized telephone, digital, audio, or radio communications equipment. Ability to communicate effectively, both orally and in writing. Ability to locate offices, agencies, or individuals promptly through directories or other information sources. Ability to maintain confidential information and work under stressful conditions. Ability to work effectively with others and follow established procedures. Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.

Working Conditions

Work within an office environment within a law enforcement agency. Frequent exposure to potentially distressing calls. Stand/sit at a keyboard or workstation for prolonged periods. May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds). Shift work: May work day or night shifts and non-standard hours/days including weekends and holidays. Required to wear a Sheriff’s Office provided uniform. In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.

Minimum Education & Experience

• A high school diploma or possession of a GED certificate. Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification. One year of experience receiving, assessing, and dispatching calls for assistance.
• A high school diploma or possession of a GED certificate. Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification. Two years of experience performing customer service duties.
• Successful completion of the Hillsborough County Sheriff’s Office Digital Communications Dispatcher Trainee program.

Required Pre-Employment Testing

Completion of pre-employment testing.

Additional Job Requirements

Attendance at the specified Sheriff's Office work location is required. Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification. No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff’s Office must be covered with an appropriate white, black, or neutral covering. No illegal drug sale within lifetime. No illegal drug use within the past 36 months. No marijuana use within the last 12 months. No felony convictions within lifetime. No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime. No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces. Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening. Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).

The duties and responsibilities on this job description represent the essential functions that an employee must be able to satisfactorily perform with or without reasonable accommodations. Reasonable accommodations shall be made upon request to enable employees with disabilities to perform the essential functions of their job, absent undue agency hardship. The Sheriff’s Office retains the right to change or assign other duties to this job as necessary.

Preferred Qualifications

N/A

The Hillsborough County Sheriff's Office is an Equal Opportunity Employer.

We seek to offer employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

All employees

At the Hillsborough County Sheriff's Office, we work together to encourage a strong and agile workforce while helping each individual realize his or her full potential. We take a future-oriented and targeted approach to training and crime control. We are a respected enforcement agency with over 160-year history of success driven by integrity, honor and dedication. Jobs are posted until position(s) are filled.

Information on unsaved/unsubmitted pages will be lost. Successful candidates undergo a background investigation including, criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening. Once selected for a background investigation, the process takes approximately 3 months.