Infrastructure Support Services (ISS) Program Manager

U.S.-Securities-and-Exchange-Commission; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

The U.S. Securities and Exchange Commission Office of Information Technology is seeking an IT Specialist (INFOSEC) to lead the Infrastructure Support Services (ISS) program.

You will manage roadmaps, budgets, requirements, and contractor oversight while serving as COR and coordinating security strategies across networks and infrastructure. Qualified candidates will have FAC-COR Level II certification and experience managing enterprise IT programs, with a focus on information security and

Qualifications

• Attention to detail and thoroughness in performing work.
• Strong customer service skills to assess needs and resolve issues.
• Clear and effective oral communication with stakeholders.
• Proven problem-solving to identify issues and recommend solutions.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The Office of Information Technology is seeking an IT Specialist (INFOSEC) (Infrastructure Support Services (ISS) Program Manager). In this role, you will lead one of SEC's largest contracts providing customer support, endpoint management, and network & infrastructure operations to drive strategy, delivery, security, and contractor oversight. You will be serving as the primary COR responsible for managing roadmaps, budgets, requirements, resolving incidents and audits, and reporting outcomes. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

SELECTIVE PLACEMENT FACTOR

Candidates must hold and maintain a FAC-COR Level II certification.

BASIC REQUIREMENT

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT

In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement.

SK-16

Applicant must have at least one year of specialized experience equivalent to the GS/SK-14 level:

1. Managing an enterprise IT program or major program segment encompassing multiple infrastructure or end-user technology service areas, including program strategy, multiyear roadmaps, priorities, schedules, risks, dependencies, governance, and/or outcome reporting;
2. Managing IT program budgets and spend plans, cost, schedule, performance, and risk information to recommend decisions;
3. Identifying and translating mission needs into acquisition- and contract-ready requirements, including experience with documents or activities such as performance work statements, quality assurance surveillance plans, independent government cost estimates, evaluation criteria, contract modifications, options, or acquisition packages; AND
4. Serving as a Contracting Officer's Representative (COR), alternate COR, or performing equivalent contract-administration duties for an IT services contract, including contractor performance surveillance, deliverable inspection or acceptance, invoice review or validation, funds and ceiling tracking, performance-deficiency documentation, contract-file maintenance, and contractor-performance assessment input.

ACCOMPLISHMENT RECORD COMPETENCIES

Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information:

Competency 1: Program Management - Ability to develop and execute programs to deliver results that efficiently and effectively meet agency's mission, strategic plan and goals, with little or no guidance.

Competency 2: Requirements Identification and Management - Uses principles and methods to identify, analyze, specify, design, and manage functional requirements through to user acceptance; includes translating functional requirements into technical requirements used for logical design, managing the systems lifecycle, and presenting alternative technologies or approaches.

Competency 3: Contract Management - Uses contract management techniques to oversee the work of contractors and to ensure the timely delivery of products, documents, and deliverables.

Competency 4: Information Systems/Network Security - Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to prevent information systems vulnerabilities and provide or restore privacy and security of applications, information systems, and/or network services.