Infrastructure Support Engineer – Microsoft 365 & Cloud (MSP)

Bowman Williams; Alpharetta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

Bowman Williams is seeking an Infrastructure Support Engineer with strong Microsoft 365 experience. This crucial role involves troubleshooting and optimizing security across multiple tenants, supporting global escalations, and collaborating within a dynamic team in a remote-friendly environment. Ideal candidates will have extensive IT support experience and a passion for problem-solving.

Benefits

Company-contributed health insurance

Dental & vision (100% covered after 1 year)

401(k) with company match

PTO + paid holidays

Annual performance bonus

$50/month wellness stipend

Home-buying assistance program

Collaborative culture and team events

Qualifications

• 4+ years of IT support experience, with a minimum of 2 years in Tier 2+ at an MSP.
• Deep knowledge of Microsoft 365 environments including Exchange Online, Intune, and Teams.
• Strong understanding of networking principles like TCP/IP and VPNs.

Responsibilities

• Resolve escalated issues across Microsoft 365 services.
• Identify and remediate recurring infrastructure problems.
• Deliver proactive support with clear communication.

Skills

Troubleshooting

Client Communication

Networking Principles

Education

M365 certifications (MS-100, MS-101, MD-102)

Job description

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Bowman Williams provided pay range

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

About

We’re hiring an Infrastructure Support Engineer with strong Microsoft 365 experience and a background in Managed Services. We are searching for a sharp, security-conscious Microsoft 365 Engineer who can dive deep into complex, multi-tenant environments. You’ll work alongside a diverse M365 team to harden security across over 120 managed tenants, support global admin escalations, and help refine infrastructure across hybrid environments. Expect to spend your days split between project work, high-level support, and solving real-world problems like phishing incidents or misconfigured policies.

What You’ll Be Doing:

• Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDrive
• Root Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime
• Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and relationship-building
• Documentation & Knowledge Sharing: Maintain technical documentation and contribute to team knowledge base
• Mentorship: Coach Tier 1 team members and foster a culture of collaboration
• Light Infrastructure Support: Occasionally assist with networking (DNS, VPN, DHCP) or Windows Server–related issues in M365-connected environments

What You’ll Need:

• 4+ years of IT support experience (minimum 2 years in a Tier 2+ capacity at an MSP)
• Deep knowledge of Microsoft 365 environments, including Exchange Online, Intune, Entra ID, Teams, and SharePoint
• Experience with Microsoft Dynamics is a plus
• Strong understanding of basic networking principles (TCP/IP, VPNs, DNS, DHCP)
• Excellent communication skills—you can lead client conversations and deliver calm, confident support
• Comfortable working independently in a remote-first environment
• M365 certifications (MS-100, MS-101, MD-102) preferred or in progress
• Valid driver’s license and reliable transportation for occasional DMV-area client site visits
• Company-contributed health insurance
• Dental & vision (100% covered after 1 year or available sooner at cost)
• 401(k) with company match
• PTO + paid holidays
• Annual performance bonus
• $50/month wellness stipend
• Home-buying assistance program
• Custom onboarding plans + defined career growth paths
• Fun, remote-friendly team events and a collaborative culture

This is more than just a support role—it’s a launchpad for long-term growth into Tier 3, project engineering, or leadership. If you love solving problems, building relationships, and working within a high-performing MSP team, we want to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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