INFRASTRUCTURE SUPERVISOR

STAR Financial Bank; Fort Wayne (IN); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Affordable Medical/Vision/Dental Coverage

Health Savings Account

Short Term/Long Term Disability

Life Insurance

Tuition Reimbursement

Competitive Pay and Bonus Program

Generous Paid Time off

Job summary

STAR Financial Bank is seeking an Infrastructure Supervisor in Fort Wayne, IN, to lead IT service delivery. Key responsibilities include developing team goals, ensuring effective IT services delivery, and managing staff with a focus on performance and compliance. Candidates should have an associate’s degree in a relevant field and 2+ years of supervisory experience. The role allows for a combination of on-site and remote work, and STAR offers comprehensive benefits including flexible health plans, 401k matching, and generous paid time off.

Qualifications

• 2+ years of leadership and/or supervisory experience.
• Proven track record of managing IT-based projects.
• Ability to lead and coach employees to perform at their best.

Responsibilities

• Develop goals based on IT Strategic Plan and prioritize team work.
• Ensure effective delivery of IT services through SLAs.
• Actively engage with disaster recovery planning and execution.
• Manage staff, including hiring and performance appraisals.
• Monitor IT infrastructure resources for performance and security.

Skills

Leadership skills

Project management

Excellent communication

Vendor management

IT systems design experience

Ability to prioritize tasks

Education

Associate’s degree in Computer Science, IT, or related field

Job description

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Infrastructure Supervisor position is included in a workplace model that allows a combination of in-person and remote work.

As The Infrastructure Supervisor, Essential Responsibilities Include

• Develop goals based on IT Strategic Plan and prioritize work for the team, coaching staff to meet established objectives as needed.
• Ensure effective delivery of IT services through establishment and monitoring of SLAs.
• Actively engaged with the disaster recovery planning, preparation and execution.
• Prioritize departmental and organization based projects with direction from Technology Operations leadership.
• Manages the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring goals, career development, delivering performance appraisals, and approving merit increases.
• Identify ways for individuals within the team to develop themselves professionally and help build career paths.
• Evaluate processes to ensure practical application of industry best practices.
• Provides input into strategic and tactical planning, development, evaluation, and coordination of information and technology systems.
• Monitor IT infrastructure resources for performance, availability and security.
• Develops and enforces policy and procedure to ensure the protection of STAR assets and the integrity, security, and privacy of information.
• Evaluate emerging technologies and assess potential use in STAR’s environment.
• As needed, architect IT environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Responsible for the integrity of STAR’s data center infrastructure components such as servers, storage, virtualization, network, and cloud-delivered solutions. Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may leverage.
• Create and maintain documentation as it relates to infrastructure configuration, mapping, processes, and service records.
• Assist engineers in implementing new IT systems and performing maintenance of existing IT systems.

Skills Needed

• Associate’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
• 2+ years of leadership and/or supervisory experience.
• Proven track record of managing IT based projects.
• Excellent oral and written communications skills.
• Experience managing vendor and service provider relationships.
• Ability to communicate at all levels of the organization.
• Ability to lead and coach employees to perform at their best.
• Able to link and apply complex technologies to business strategies.
• Strong project management, organizational skills and attention to details.
• Experience with infrastructure and systems design.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including,

Affordable Medical/ Vision/ Dental Coverage

• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 1/2 holidays.
• Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.