Infrastructure Service Delivery Manager(Hybrid)

Cognizant North America; New York, Cary (NY, NC); Hybrid; USD 119,000 - 150,000; Full time

Job summary

An established industry player is seeking an experienced Delivery Manager to oversee delivery processes and ensure operational excellence. This hybrid role involves leading cross-functional teams, managing SLAs, and driving continuous improvements. Ideal candidates will have a strong background in CX-Program Management and Delivery Management, with a focus on data analytics and process compliance. The company offers a competitive salary and a comprehensive benefits package, making this an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 14+ years of experience in Delivery Management with a focus on CX.
• Strong background in managing service delivery processes.

Responsibilities

• Lead cross-functional teams to ensure seamless service delivery.
• Drive continuous service improvements and manage SLAs.

Skills

CX-Program Management

Delivery Management

Data Analytics

Process Improvement

Education

PMP Certification

PRINCE2 Certification

Tools

Management Information Systems (MIS)

Job description

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Summary

We are seeking an experienced Delivery Manager with 14 + years of experience to oversee and manage our delivery processes. The ideal candidate will have a strong background in CX-Program Management and Delivery Management. Experience in Life and Annuities Insurance is a plus. This hybrid role requires working during the day shift with no travel requirements.

Responsibilities:

• Leads cross-functional & distributed infrastructure teams to ensure seamless service delivery and operations of 24/7 production support environment.
• Institutionalizes delivery processes, workflows, and operational procedures within the service delivery framework of the account. Establishes robust governance and regulatory requirements.
• Maintains & ensures SLAs, SLOs, process compliance and adherence. Tracking and gauging KRAs, KPIs, efficiency metrics and customer satisfaction indices.
• Drives continuous service improvements, automations, process control & capability enhancements, process benchmarking, audits and total quality management (TQM)
• Interfaces and work with key customers on new proposals/RFPs, MSAs, WOs SOWs, SOPs amendments and addendums. Assessing and aligning their requirements to delivery objectives.
• Pilots' new delivery assignments, flagship initiatives and transformations. Leads Transitions and new service deployments and implementations
• Administers Management information systems (MIS). Performs data analytics, structures & publishes account level reports, analytical dashboards and score cards for the key stakeholders.
• Hosts war rooms and triage operations call to address major incidents & outages impacting the enterprise. Addresses escalations, owns root cause analysis and performs mitigation efforts across the enterprise.

Certifications Required

PMP PRINCE2 or equivalent certification in project management.

Salary and Other Compensation:

Applications will be accepted until 05/16/2025.

The annual salary for this position is between $119000 - $150000 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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