Infrastructure Operations Manager (RCDD Certified)

Empower AI; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Empower AI is seeking an Infrastructure Operations Manager to lead operations in a mission-critical communications environment. This role requires strong leadership skills, hands-on experience in Tech Control operations, and certifications in the field. The ideal candidate will ensure operational readiness and oversee the Tech Control team in delivering excellent customer service.

Qualifications

• 5+ years managing and operating cryptographic facilities.
• TOP SECRET w/ SCI Eligible security clearance required.
• Rapid Response Registered Communications Distribution Designer (RCDD) certification required.

Responsibilities

• Maintain operational status of Tech Control facility.
• Supervise Tech Control personnel on daily tasks.
• Provide Tier 2 Tech Control Helpdesk support.

Skills

Customer Service

Analytical Thinking

Problem-Solving

Attention to Detail

Team Collaboration

Education

Bachelor’s degree in IT-related field

Tools

Network Operation Consoles

Encryption devices

Switches

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As theInfrastructure Operations Manager, you will act as a model of customer service excellence to all organizational staff members as part of DISA’s J6 Service Delivery contract. You will support and oversee operations in a mission-critical communications environment. This role is ideal for a technical professional with strong leadership capabilities and hands-on experience managing tech control operations. Rapid Response Registered Communications Distribution Designer (RCDD) certification is required.

Highlights of Responsibilities:

• Maintain the operational status of the Tech Control facility, ensuring system readiness and continuity.
• Operate and maintain Tech Control equipment, including:
  • Switches
  • Encryption devices
  • Network Operation Consoles
  • Circuits
• Supervise and guide Tech Control personnel on day-to-day tasks and larger operational efforts.
• Provide Tier 2 Tech Control Helpdesk support, troubleshooting and resolving escalated issues.
• Ensure compliance with standards outlined in DISAC 310-175-9.
• Deliver technical direction and supervision in coordinating, restoring, and reporting on transmission paths and facility operations.
• Prepare and present technical and status reports to senior leadership with professionalism and clarity.

Qualifications

Requirements:

• Shall possess a TOP SECRET w/ SCI Eligible security clearance
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

• Bachelor’s degree in IT-related field or equivalent experience.
• 5 or more years managing and operating cryptographic facilities.
• Required Certifications:
  • Rapid Response Registered Communications Distribution Designer (RCDD)
• Preferred Certifications:
  • HDI, A+, ITIL v4, MCSA/MCSE or related certifications relevant to this position’s roles/responsibilities
  • Security +

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.