Infrastructure Operations Manager

Total System Services; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in payments technology is seeking an experienced Infrastructure & Operations Manager. This role involves managing the infrastructure that supports crucial platforms, ensuring operational excellence, high availability, and driving continuous improvements. Ideal candidates will have strong leadership skills and a proven track record in cloud-based environments.

Qualifications

• 5+ years of experience in a managerial role.
• Excellent leadership, organizational and communication skills.
• Experience in Cloud or hybrid cloud environments preferred.

Responsibilities

• Lead and manage teams in Infrastructure, Database, and Networks.
• Oversees key operational processes like Vulnerability & Patch Management.
• Develop and maintain Disaster Recovery plans.

Skills

Leadership

Communication

Organizational skills

Cloud environments

Incident response

Capacity planning

Education

Computer Science or similar qualification

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Summary

We are seeking an experienced Infrastructure & Operations Manager to lead and manage the delivery, optimization and operational excellence of the infrastructure that supports a number of platforms in the Global Payments ecosystem. This role is responsible for overseeing the day-to-day operations of services, ensuring high availability, scalability and security & compliance while also driving innovation and efficiency. The ideal candidate will have a proven track record in leading infrastructure teams that support mission critical services.

Key Responsibilities

Leadership

• Lead and manage teams across a number disciplines (Infrastructure, Database, Networks)

• Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement

Infrastructure & Operations Management

• Oversees key operational processes such as Vulnerability & Patch Management

• Manage capacity planning, cost optimization and performance tuning of cloud resources

• Build strong relationship with Platform Engineering team, enhancing handover processes to ensure smooth transition to operations team members

• Lead incident response and subsequent root cause analysis for infrastructure related issues

• Develop and maintain Disaster Recovery plans that match the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each service. Ensure regular tests of associated plans

Who You Are

• At least 5+ years of experience in a managerial role

• Computer Science or similar third-level qualification

• Excellent leadership, organizational and communication skills

• Experience in Cloud or hybrid cloud environments would be preferred

• A drive to proactively identify and implement improvements in how we work

• Experience with working in a PCI compliant environment

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].