Infrastructure Operations Engineer (remote work)

CloudLinux; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Education budget

Vacation days

Private medical insurance

Gym reimbursement

Patent reward

Job summary

CloudLinux is a remote-first company seeking an Infrastructure Operations Engineer (Linux) to join the Infrastructure Team. The role focuses on access management, incident ownership, provisioning, DNS and firewall changes, and automation improvements, with strong emphasis on clear communication in a distributed team.

You will troubleshoot Linux systems, work across bare metal and cloud environments, and contribute to automation and documentation to reduce repetitive work.

Qualifications

• Hands-on experience troubleshooting Linux systems in production-like environments.
• Working knowledge of TCP/IP, DNS, HTTP, and TLS.
• Hands-on experience with at least one virtualization or cloud environment.
• Ability to own an incident or ticket with evidence gathering and escalation.
• Experience executing standard production changes safely, with rollback.
• Ability to read and adjust existing automation with Bash or Python.
• Clear spoken and written English for asynchronous remote work.

Responsibilities

• Handle onboarding, offboarding, and access-management requests under established procedures.
• Own common Linux and infrastructure requests from triage through resolution or escalation.
• Execute and verify standard host provisioning and production-server changes across bare metal, private cloud, and public cloud environments; upgrade exceptions.
• Troubleshoot DNS and perform approved DNS and domain-management changes.
• Execute approved firewall and OS changes with rollback and post-change verification.
• Monitor infrastructure and respond to alerts and incidents; communicate progress and recovery status.
• Handle Jira requests according to priorities and response times.
• Deploy standard services from approved specifications and runbooks; support design decisions.
• Document recurring procedures for backup coverage and improve onboarding and access reviews through automation.

Skills

Linux troubleshooting

Networking basics

Virtualization

Incident ownership

Production changes

Automation scripting

English communication

Tools

OpenNebula

KVM

Ansible

Terraform

GitLab CI

Git

Job description

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.

Check out our website for more information: cloudlinux.com

We are looking for an Infrastructure Operations Engineer (Linux) to join the CloudLinux Infrastructure Team. Our Operations (L1) team provides access, compute resources, and internal services, operates production infrastructure, and improves recurring operational work through documentation and automation.

This job is perfect for you if you:

• Can independently troubleshoot Linux systems and networked services
• Take ownership of tickets and incidents through verified resolution or a clear escalation
• Make standard production changes safely, with rollback and post-change verification
• Communicate clearly with requesters and remote teammates
• Look for practical ways to improve recurring work through documentation and automation

As part of the Infrastructure team, you will:

• Handle onboarding, offboarding, and access-management requests under established procedures: least privilege, the right approvals, and a check that the requested action actually works, not just the login
• Own common Linux and infrastructure requests and incidents from triage through verified resolution or escalation to a named owner
• Execute and verify standard host provisioning and production-server changes across bare metal, private cloud, and public cloud environments; upgrade exceptions
• Troubleshoot DNS and perform approved DNS and domain-management changes under established procedures
• Execute approved firewall and operating-system changes with rollback and post-change verification
• Monitor infrastructure and respond to alerts and incidents. Judge recovery by whether people can do their work, not by a green status page, and send regular updates until recovery is confirmed. Tell alert noise from real damage, and fix the routing or ownership of an alert instead of silencing it
• Handle Jira requests according to agreed priorities and response times, keeping requesters informed
• Deploy standard services from approved specifications and runbooks; upscale design decisions
• Document recurring procedures for backup coverage and improve onboarding, offboarding, and access reviews through small automation changes

Requirements

Must-have:

• Hands-on experience troubleshooting Linux systems in a real or production-like environment; RHEL-family systems are preferred
• Working knowledge of TCP/IP, DNS, HTTP, and TLS, with the ability to isolate OS, network, and application failures
• Hands-on experience with at least one virtualization or cloud environment
• Ability to own an incident or ticket: gather evidence, prioritize by impact, communicate progress, verify recovery, and elevate with a clear hypothesis
• Experience executing standard production changes safely, including rollback and post-change verification
• Ability to read and adjust existing automation or create a small Bash or Python improvement; practical use of AI assistants for troubleshooting, scripting, and documentation, with verification before production changes
• Clear spoken and written English for asynchronous remote work

Nice-to-have:

• Experience with OpenNebula, KVM, or another private-cloud or virtualization platform
• Familiarity with Ansible or another configuration-management tool
• Familiarity with Terraform, GitLab CI, or Jenkins
• Familiarity with Git
• Familiarity with FreeIPA, LDAP, or Google Workspace administration

Benefits

What's in it for you?

• A focus on professional development.
• Interesting and challenging projects.
• Fully remote work with flexible working hours, which allows you to schedule your day and work from any location worldwide.
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves.
• Compensation for private medical insurance.
• Co-working and gym/sports reimbursement.
• Budget for education.
• The opportunity to receive a reward for the most innovative idea that the company can patent.

By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (https://cloudlinux.com/candidate-privacy-notice ), which provides detailed information on how we maintain and handle your data.