Infrastructure Operations Engineer

Latham & Watkins; Las Vegas (NV); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Healthcare, life and disability insurance

Generous 401k plan

23 days PTO during the first year of employment

Job summary

Latham & Watkins is hiring an Infrastructure Operations Engineer in Las Vegas to implement, maintain, and support server and storage systems. This role involves troubleshooting incidents and monitoring system performance, ensuring reliability across the firm’s global technology platform.

With a minimum of seven years of related experience and a bachelor’s degree in IT or a related field, candidates will also benefit from a flexible work schedule and competitive remuneration within the pay range of USD $145,000.00 - USD $160,000.00 annually.

Qualifications

• Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks.
• Possess the analytical skills needed to troubleshoot a variety of symptoms and diagnose problems.
• Exhibit well-developed interpersonal skills and ability to interact with people at various organizational levels.

Responsibilities

• Troubleshooting complex infrastructure incidents and service requests.
• Monitoring the health, performance, and capacity of infrastructure systems.
• Supporting infrastructure lifecycle management, including hardware and software refreshes.

Skills

ITIL knowledge

Analytical skills

Interpersonal skills

Education

Bachelor's degree in Information Technology or related field

ITIL Foundation

Tools

VMware Certification

Dell servers and storage systems

RHEL Linux and Kubernetes

Job description

About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role The Infrastructure Operations Engineer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the firm’s global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes. This role will be located in our Las Vegas office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

• Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
• Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
• Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
• Maintaining accurate and up-to-date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
• Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
• Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm

And have:

• ITIL Foundation
• Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor’s degree
• Microsoft Certification or equivalent experience, preferably
• VMWare Certification (VCP) or equivalent experience, preferably
• A minimum of seven (7) years’ progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services
• A minimum of five (5) years’ experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
• A minimum of five (5) years’ experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably
• A minimum of five (5) years’ experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies
• A minimum of five (5) years’ experience of installing, maintaining, and supporting high availability systems using VMware
• Experience with VMWare NSX, vSAN and other vSphere supporting technologies
• A minimum of five (5) years’ experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems

Benefits & Additional Information

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to review your rights under U.S. employment laws.

Pay Range

USD $145,000.00 - USD $160,000.00 /Yr.