Infrastructure Manager, XCM

Amazon Inc.; New York (NY); On-site; USD 115,000 - 185,000; Full time

Job summary

Amazon.com Services LLC in New York is seeking an Infrastructure Manager to own the systems behind our content platforms, including a dedicated AWS environment for petabyte-scale storage and high-performance shared storage for creative production.

You will automate administration, enforce security and SSO across third-party integrations, and collaborate with XCM teams to ensure scalable, reliable operations as the environment grows.

Qualifications

• 4+ years of SRE, systems, DevOps, or security administration experience.
• Experience using AWS services.
• Bachelor's degree in Systems Engineering, CS, or related field or equivalent work experience.
• Experience implementing repeatable automation and standardization.

Responsibilities

• Manage the AWS environment behind content platforms and evolve it as new workloads arrive.
• Design storage tiering and lifecycle policies across petabyte-scale content.
• Own high-performance shared storage, backup, and archive for production.
• Automate administration to scale the environment.
• Maintain identity, access, and security compliance including SSO.
• Establish operational standards for ownership, monitoring, and support.
• Build and secure infrastructure for new integrations, including credential storage.
• Represent content platform systems to other XCM teams and partners.

Skills

SRE experience

AWS services

Programming languages (Python/Java/Per

Cloud hosting experience

Automation/DevOps

Production cloud ownership

Support for marketing/media teams

Education

Bachelor's degree in Systems Engineering, CS, or related field

Tools

LucidLink

Qumulo

Isilon

SSO concepts

Certificate rotation

AI/model access credentials

Job description

Job ID: 10556965 | Amazon.com Services LLC

Amazon's Cross Channel Marketing team (XCM) is seeking a Infrastructure Manager to own the systems behind our content platforms, serving marketing, campaign, creative, design, and production. This includes a dedicated AWS environment supporting petabyte-scale storage across multiple tiers, high-performance shared filespace supporting creative production, and the compute and automation that keep it running. This role administers those systems, automates their operation, and extends them to support new integrations with the third-party platforms our teams depend on.

The work spans storage lifecycle, backup, recovery, and continuity planning, identity and access management, and the single sign-on and credential lifecycle behind every third-party platform in the estate. This role automates that administration wherever it can, and maintains the ownership, monitoring, and support structures that keep these systems supportable as the environment grows. It also helps shepherd new tools through Amazon security review and keeps tools already in use compliant as requirements change.

Key job responsibilities

• Manages the AWS environment behind our content platforms, and evolves it as new workloads and integrations arrive
• Designs storage tiering and lifecycle policy across petabyte-scale content and multiple systems, determining what lives where and why
• Owns high-performance shared storage, backup, and archive across creative production and digital asset management
• Automates administration of these systems so the environment scales without adding manual work
• Maintains identity, access, and security compliance across the third-party platform estate, including single sign-on, credential lifecycle, and platform security review
• Establishes and maintains operational standards for these systems, covering ownership records, monitoring, alerting, and support processes
• Builds and secures the infrastructure new integrations run on, including credential storage and access paths for AI and third-party services
• Represents our content platform systems to other XCM technology teams, partners across Amazon, and third-party providers, so integrations are well designed and ownership is clearly defined

About the team
Find out more about XCM here: https://www.amazon.jobs/content/en/teams/international-stores/xcm

Basic Qualifications

• 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
• Experience using AWS services
• Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience directly working with cloud hosting technologies (AWS, Azure, etc.)
• Direct ownership over live production cloud environment, including storage at scale, lifecycle, and compute
• Experience supporting creative, marketing or media teams and their system needs

Preferred Qualifications

• Experience and understanding of the workflow within a marketing, production, or creative department or company
• Experience with multimedia content creation, or experience implementing a cloud-based technology solution
• Experience with owning SSO across platforms including federated identity, SAML or OIDC integrations and certificate rotation
• Experience with high-performance shared storage for media production, such as LucidLink, Qumulo, or Isilon
• Familiarity with how creative and post-production work moves through storage, from active editing through delivery, trafficking, and long term archive
• Experience with secrets management and secure credential exchange between systems, including AI and model API access

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Santa Monica - 126,300.00 - 170,000.00 USD annually
USA, NY, New York - 114,900.00 - 185,000.00 USD annually
USA, WA, Seattle - 104,500.00 - 160,000.00 USD annually