Infrastructure Engineer/SRE

Cresta; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Parental leave

Health & Wellness allowance

Work from home stipend

Job summary

Cresta is seeking an experienced Infrastructure Engineer to design, build, and advance our core infrastructure so engineering can move quickly, productively, and securely across multi-cloud environments.

You will own developer tooling, reliability of Kubernetes clusters, observability, IaC tooling, and automation, and you will help build machine learning infrastructure to enable AI teams to train, test, and deploy at scale.

Qualifications

• 5+ years of experience in DevOps, SRE, Production Engineering, or equivalent.
• Proficiency in Golang or Python.
• Strong container security practices.
• Kubernetes experience and tooling: Helm or Kustomize; Terraform or CloudFormation.
• AWS (IAM, S3, EC2, EKS) and other clouds like Google Cloud or Azure are a bonus.
• Experience with GitOps tooling (Flux/Argo) and CI/CD (GitHub Actions).

Responsibilities

• Develop toolchain and tooling to empower developer workflows and deployment.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Establish and maintain metrics, logging, analytics, and alerting for performance and security.
• Implement infrastructure-as-code deployment tooling across cloud providers.
• Automate operations and build ML infrastructure for AI teams to train, test, and deploy on large datasets.

Skills

Golang

Python

Container security

Tools

Kubernetes

Helm

Kustomize

Terraform

CloudFormation

AWS

Google Cloud

Azure

cert-manager

external-dns

Flux

Argo

GitHub Actions

PostgreSQL

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a member of the infrastructure team you are responsible for designing, building, and advancing our core infrastructure that allows the engineering team to execute quickly, productively, and securely. You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue projects they find interesting.

Responsibilities:

• Developer Toolchain. Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
• Automate operations and engineering. Focus on automation so we can spend energy where it matters.
• Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.

What we are looking for:

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field.
• Deep proficiency with coding languages such as Golang or Python.
• Deep familiarity with container-related security best practices.
• Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns. Experience with GPU-enabled clusters is a bonus.
• Production experience with Kubernetes templating tools such as Helm or Kustomize.
• Production experience with IAC tools such as Terraform or CloudFormation.
• Production experience working with AWS and services such as IAM, S3, EC2, and EKS.
• Production experience with other cloud providers such as Google Cloud and Azure is a bonus.
• Production experience with database software such as PostgreSQL
• Experience with GitOps tooling such as Flux or Argo.
• Experience with CI/CD such as GitHub Actions.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role. Your recruiter can provide further details.