Infrastructure Engineer III

JPMorganChase; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase is seeking an Infrastructure Engineer III within the Corporate Sector – Infrastructure Platforms. You will apply software and infra engineering expertise across data-scale applications and participate in AI-assisted monitoring and automation efforts.

The role focuses on reliability, security, and performance, with opportunities to design dashboards and drive capacity analysis across cloud and on-prem environments.

Qualifications

• Formal training or certification on infrastructure engineering concepts with 3+ years applied experience.
• Experience using AI capabilities to support infrastructure workflows with data sensitivity awareness.
• Ability to review AI-assisted recommendations before implementation and ensure resiliency and security.

Responsibilities

• Apply technical knowledge to projects of moderate scope, focusing on data and systems at scale.
• Use AI-powered capabilities to accelerate monitoring, capacity analysis, and documentation.
• Make significant decisions for multi-technology projects and drive site reliability initiatives.
• Champion AI-assisted automation for operational workflows with proper controls.
• Lead reliability improvements with data-driven analytics and clear service levels.
• Define SLIs/SLOs with stakeholders and monitor platform health.
• Diagnose issues, modernize processes, and ensure end-to-end monitoring.
• Collect telemetry, design dashboards, and ensure security and performance.

Skills

Scripting languages

Cloud technologies

Automation & IaC

Observability tools

AI capabilities

Tools

Terraform

Python

PowerShell

Ansible

GitHub Copilot

Grafana

Dynatrace

Datadog

Prometheus

Job description

Job Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector – Infrastructure Platforms, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job Responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications
• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Accountable for making significant decisions for a project consisting of multiple technologies and applications
• Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
• Demonstrate an AI-first mindset by building hands-on agentic automation for operational workflows (e.g., triage, runbook execution, incident summarization, change validation) with appropriate controls and monitoring.
• Demonstrate and champion site reliability culture and practices by exerting technical influence throughout your team; lead initiatives to improve reliability and stability using data-driven analytics to improve service levels.
• Collaborate with team members, technical experts, key stakeholders, and customers to identify service level indicators and establish reasonable service level objectives and error budgets.
• Diagnose and implement changes to resolve issues, modernize technology processes, and ensure end-to-end monitoring of applications.
• Collect and analyze monitoring/telemetry data in test and production environments; design and implement dashboards; ensure system reliability, performance, and security.
• Escalate issues appropriately with detailed technical write-ups; partner with application and infrastructure teams to identify and remediate capacity risks; understand platform interdependencies and limitations.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Strong knowledge of one or more scripting languages
• Experience with multiple cloud technologies (ability to operate in and migrate across public and private clouds)
• Proficiency in scripting/automation and infrastructure-as-code (Python, PowerShell, Ansible, Terraform) and fluency in at least one programming language (e.g., Python, GO, Shell Scripting, .NET, etc.), including hands-on experience applying AI-assisted automation and agentic patterns to engineering/operational workflows.
• Proven hands-on ability to leverage GitHub Copilot and coding assistants to accelerate skill development and build AI agents/workflows that support specific infrastructure operations tasks (e.g., triage, automation, runbook execution)
• Knowledge of infrastructure engineering areas such as operating systems (Linux/Windows), networking terminology and protocols, databases, deployment practices, and automation.
• Familiarity with Web products like Apache, Tomcat, IIS, WebSphere/IHS.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and similar best practices, with demonstrated ability to implement these practices within a platform.
• Advanced knowledge and experience in observability, monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Prometheus, Cloudwatch, Splunk, etc., including designing and implementing monitoring dashboards using Splunk or Dynatrace with effective production support.

Preferred Qualifications, Capabilities, And Skills

• Implementation of CI/CD pipelines, code reviews using GitHub, and process automation with Python and scripting.
• Hands-on experience and certifications in AWS, Azure, GCP, or other cloud environments; AWS/Azure exposure with understanding of resiliency, scalability, observability, and monitoring.
• Experience utilizing Terraform or other infrastructure-as-code technologies for cloud resource management.
• Experience supporting complex and mission critical applications involving a multitude of components of varying technical generations; Familiarity with modern front-end technologies and experience in designing, developing, and implementing software solutions.
• Strong drive to expand infrastructure engineering knowledge across emerging technologies and domains; drive to self-educate and evaluate new technology.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.