Infrastructure Engineer III

Aumni; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase is hiring an Infrastructure Engineer III in our Consumer and Community Banking group. You will leverage strong knowledge of software, applications, and technical processes to support infrastructure engineering across multiple applications with a focus on data, scale, and end-to-end monitoring.

The role requires hands-on experience with cloud platforms (AWS/Azure), Python scripting, Git, and DevOps practices.

Qualifications

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience.
• Strong knowledge of infrastructure disciplines including hardware, networking, databases, storage, deployment, automation, scaling, resilience and performance.
• Hands-on experience with AWS/Azure Cloud platforms and Python or other scripting tools.
• Hands-on with Git, CI/CD pipelines, and DevOps deployment practices; experience with Tableau for reporting and dashboards.
• Experience with CMDB inventory management and reporting tools such as ServiceNow; observability platforms like Splunk, Grafana, Dynatrace.
• Ability to use Agile practices and Jira for planning and delivery; turning manual workflows into automated ones.

Responsibilities

• Applies technical knowledge to projects of moderate scope focusing on data and systems at scale, ensuring end-to-end monitoring.
• Uses enterprise AI capabilities to accelerate monitoring, capacity analysis, and documentation with proper validation.
• Resolves nuances and determines escalation paths.
• Executes conventional approaches to build or break down technical problems.
• Drives daily activities supporting standard capacity process applications.
• Partners with app and infra teams to identify capacity risks and govern remediation statuses.
• Considers upstream/downstream data and systems and their implications.
• Makes significant decisions for multi-technology projects.
• Applies AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring resiliency and security alignment.

Skills

Python scripting

Cloud platforms (AWS/Azure)

Git & CI/CD

Agile practices

Data visualization (Tableau)

Education

Infrastructure engineering certification

Tools

ServiceNow

Splunk

Grafana

Dynatrace

Jira

Job description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorganChase within the Consumer and Community Banking team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Be accountable for making significant decisions for a project consisting of multiple technologies and applications
• Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• Hands‑on experience with AWS/Azure Cloud platforms and Python or other scripting tools
• Hands‑on with Git, CI/CD pipelines, and DevOps deployment practices. Experience with reporting and dashboarding using at least one data visualization platform (e.g., Tableau). Experience with CMDB-type inventory management and reporting tools such as ServiceNow and with any observability platforms such as Splunk, Grafana, Dynatrace.
• Use Agile practices and backlog & prioritization tools such as Jira to plan, build and deliver the work. Turning Manual into automated workflows on a continuous basis
• Knowledge of how infrastructure assets (Cloud, on-prem, private Cloud, SaaS)are registered, stored, and tracked through end-to-end life cycle. Ability to shift from reactive to proactive methodologies to remediate and mitigate security risks. Strong background in Tech Risk & Controls oversight, monitoring, and reporting, with proven ability to execute controls framework activities in partnership with technology and risk stakeholders
• Understanding of ITAM lifecycle governance and how asset inventory and classification impact control effectiveness and findings
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Leverage your strong knowledge of software, applications, and technical processes across multiple applications