Infrastructure Engineer I

Arrow Electronics; Phoenix (AZ); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics in Phoenix, AZ is seeking an Infrastructure Engineer I to support mission-critical hardware and software across warehouse and integration center networks. You will troubleshoot PC issues, manage printers, and support mobile devices, while coordinating with vendors and maintaining security, diagrams, and assets.

Ideal candidates have 3+ years in IT infrastructure, strong Windows, networking, and documentation skills, plus the ability to work independently and in a team.

Qualifications

• Minimum of 3 years’ experience supporting PC users and IT Infrastructure in a multi-location corporate environment.
• Strong knowledge and experience with Windows 11, MS Outlook, MS Office, iOS and Android ecosystems
• Strong knowledge of network protocols (TCP/IP, BGP, OSPF, etc.)
• Experience with Cisco, Juniper, or similar networking equipment
• Understanding of wireless networking, including Wi‑Fi standards, RF principles, and mobile connectivity
• Experience creating knowledge‑base articles from ticket data and end user support interactions

Responsibilities

• Providing on-site Infrastructure support for our local and remote users.
• Troubleshooting and resolving PC issues.
• Maintain and support printers and multifunction devices.
• Provide support for Mobile Device Technology (Zebra Tablets, Zebra Mobile Handhelds, etc.).
• Coordinate with vendors for repairs and parts replacement.
• Configure and maintain network hardware and software, including routers, switches and wireless access points.
• Implement and maintain security protocols to protect the company’s network.
• Maintain infrastructure documentation, diagrams, and operational procedures.
• Assist with capacity planning and network growth initiatives.
• Provide extensive local hands-on support for other IT Teams to support production environments.
• Maintaining up-to-date asset inventory information.

Skills

Windows 11

Network protocols

Cisco equipment

Troubleshooting

Documentation

Communication skills

Tools

Cisco gear

Juniper gear

Job description

Position:

Infrastructure Engineer I

Job Description:

The Infrastructure Engineer is a member of the Arrow Electronics Global Warehouse Infrastructure Services team. The Infrastructure Engineer implements and improves support for mission critical hardware and software to ensure the reliability and sustainability of the warehouse and Integration Center production networks.

This is an internal customer-facing role which requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In keeping with Arrow Electronics values and competencies, the Infrastructure Engineer develops and maintains positive working relationships with all contacts internal and external.

Candidates should exhibit a broad-based IT infrastructure and production network technology background; provide PC hardware and software support for our local and remote users; possess excellent troubleshooting and problem resolution skills and be creative innovators with a proven track record of supporting warehouse technology, end-user devices, network routing and switching, backup, recovery and other related technologies.

What You’ll Be Doing:

• Providing on-site Infrastructure support for our local and remote users.

• Troubleshooting and resolving PC issues.

• Maintain and support industrial and office printers, including label printers, laser printers and multifunction devices.

• Provide support for Mobile Device Technology (Zebra Tablets, Zebra Mobile Handhelds, etc.).

• Coordinate with vendors for repairs and parts replacement.

• Configure and maintain network hardware and software, including routers, switches and wireless access points.

• Implement and maintain security protocols to protect the company’s network.

• Maintain infrastructure documentation, diagrams, and operational procedures.

• Assist with capacity planning and network growth initiatives.

• Provide extensive local hands-on support assistance for other IT Teams (Server, Telecommunications and Network) to support the Integration Center and Warehouse production environments.

• Maintaining up-to-date asset inventory information.

What We Are Looking For:

• Minimum of 3 years’ experience supporting PC users and IT Infrastructure in a multi-location corporate environment.

• Strong knowledge and experience with Windows 11, MS Outlook, MS Office, iOS and Android ecosystems

• Strong knowledge of network protocols (TCP/IP, BGP, OSPF, etc.)

• Experience with Cisco, Juniper, or similar networking equipment.

• Understanding of wireless networking, including Wi‑Fi standards, RF principles, and mobile connectivity.

• Experience creating knowledge‑base articles from ticket data and end user support interactions

• Experience driving innovation, researching complex problems and delivery of proof‑of‑concept evaluations.

• Experience participating in Disaster Recovery planning and on‑site support as needed for DR drills.

• Strong, demonstrable ability to establish effective business relationships with customers that facilitate high customer satisfaction.

• Strong Visio/documentation skills

• Strong analytical and problem‑solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• Detail‑oriented with strong organizational skills.

• Instate travel when required (up to 20%)

• This position involves standing and or walking for considerable lengths of time.Consistently bending to floor level and heavy lifting (up to 50 lbs) is required.

Work Arrangement:

Fully In Office: Monday - Friday (schedules will likely evolve to include weekend days to support operations and production).

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Paid Time Off (including sick, holiday, vacation, etc.)

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Growth Opportunities

• Tuition Reimbursement

• Short-Term/Long-Term Disability Insurance

• Climate controlled environment with excellent break room facilities

• Growth Opportunities

• And more!

Annual Hiring Range/Hourly Rate:

$31.50 - $38.50

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-AZ-Phoenix, Arizona (East Sky Harbor Cir)

Time Type:

Full time

Job Category:

Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://arrowelectronic.navexone.com/content/docview/?docid=516&app=pt&source=unspecified&public=true)

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.