Infrastructure Engineer - Build Robust, Scalable Systems

American Express; Richmond (VA); Remote; USD 28,000 - 41,000; Full time

Job summary

American Express is looking for an Infrastructure Engineer in Richmond to design, build, and support scalable infrastructure for our digital services. You will work with a motivated team of engineers to deliver reliable systems that power client experiences across channels.

The role involves hands-on engineering, incident management, and collaboration with cross-functional teams to ensure performance, availability, and security.

Qualifications

• Bachelor's degree is required for this role.
• Experience with Linux RedHat is preferred.
• Strong infrastructure engineering background helpful.

Responsibilities

• Plan, assign and manage efficient utilization of support resources across the development lifecycle.
• Manage incident, problem and change activities across the team.
• Provide SME expertise for Linux RedHat for the group.
• Monitor, control and review operational support expenditure during the development lifecycle.
• Serve as the primary contact for business teams or vendors needing assistance with issues.
• Monitor incident queues and ensure compliance with performance metrics and escalation paths.
• Direct resources in problem resolution and prevention for critical packages.
• Enforce production guarantee practices and ITIL compliance.

Skills

Incident management

Problem solving

Communication

Education

Bachelor's Degree

Tools

Linux RedHat

Job description

American Express is looking for an Infrastructure Engineer in Richmond to design, build, and support scalable infrastructure for our digital services. You will work with a motivated team of engineers to deliver reliable systems that power client experiences across channels.

The role involves hands-on engineering, incident management, and collaboration with cross-functional teams to ensure performance, availability, and security.