Work Setting: Hybrid — onsite 5 days/week initially, transitioning to hybrid after the first few weeks
Employment Type: Full-time
Function: IT Infrastructure, OT Infrastructure, Manufacturing Technology, Systems Engineering
About the Role
An Infrastructure Engineer is required to support OT infrastructure and Operations Technology within a GMP manufacturing environment. The role focuses on the infrastructure, administration, availability and technical support of manufacturing automation and Quality Control (QC) systems.
The position is suited to an IT infrastructure or network professional with experience supporting manufacturing sites, regulated environments, industrial automation or GMP operations, and an understanding of how IT and OT systems operate within a production environment.
The role works closely with manufacturing, engineering, process science, validation, quality assurance, vendors and senior automation engineers to maintain reliable systems and support infrastructure projects.
Key Responsibilities
- Provide system administration, infrastructure design and technical support for Manufacturing Control Systems (MCS), Distributed Control Systems (DCS), PLCs and site QC systems.
- Support Process Automation Systems, Building Automation Systems (BAS) and other manufacturing and Quality Control infrastructure.
- Manage routine user administration, access management and system support activities.
- Perform and support backup, restore, archival and data retention activities for production automation and QC systems.
- Review audit trails and support system patching, maintenance and compliance activities.
- Maintain infrastructure components including firewalls, antivirus and network infrastructure to support system availability and security.
- Support senior and principal system engineers with infrastructure projects, vendor software integrations and custom applications used in manufacturing and QC operations.
- Troubleshoot and resolve automation, infrastructure and QC system issues, including break-fix incidents and unplanned events.
- Perform root cause analysis, technical investigations, CAPA activities and corrective action implementation.
- Support infrastructure testing, debugging, commissioning and startup activities.
- Provide technical support for manufacturing systems, PLCs, site QC applications and related software, including on-call and after-hours support when required.
- Work with project teams and external vendors to define and implement reliable, compliant and right-first-time solutions.
- Contribute to requirements, scope and design documentation, including technical requirements documents, design documents and engineering drawings.
- Evaluate manufacturing discrepancies and provide technical input into investigations, corrective action plans and additional authorized actions.
- Partner with manufacturing, engineering, process science, validation and Quality Assurance teams to maintain system reliability and operational continuity.
Requirements
- Experience in IT infrastructure, OT infrastructure, industrial IT, network engineering, systems administration or manufacturing technology.
- Experience working within a GMP, regulated manufacturing, pharmaceutical, biotechnology or similarly controlled environment.
- Practical understanding of manufacturing site operations and the relationship between IT infrastructure and OT/automation systems.
- Experience supporting infrastructure associated with DCS, MCS, PLC, BAS, QC or manufacturing control systems.
- Knowledge of network infrastructure, firewalls, antivirus, system administration, backup/restore and patch management.
- Strong troubleshooting and problem-solving skills, with the ability to analyse technical issues and identify cause-and-effect relationships.
- Ability to gather relevant information, identify key issues and develop practical technical solutions.
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Ability to manage multiple priorities, adapt to changing operational requirements and deliver against deadlines.
- Comfortable working onsite in a manufacturing environment and providing on-call support when required.
Role Highlights
- OT and IT infrastructure within a GMP manufacturing environment.
- Hands-on exposure to automation, manufacturing control and QC systems.
- Collaboration across infrastructure, engineering, manufacturing, validation and Quality Assurance.
- Opportunity to support both day-to-day operations and longer-term infrastructure and automation projects.
- Hybrid working available following the initial onsite period.