Infrastructure Architect

New-Indy Containerboard; Catawba (SC); Hybrid; USD 150,000 - 190,000; Full time

Job summary

New-Indy Containerboard seeks an ITOT Infrastructure Architect to design, engineer, and evolve enterprise infrastructure across compute, storage, network, and cloud. This role blends hands-on engineering with architectural oversight to support NICB's 24/7/365 manufacturing facilities in North America.

The candidate will lead projects, mentor staff, and collaborate with Enterprise IT & OT teams to ensure scalable, secure infrastructure and effective disaster recovery and governance.

Qualifications

• Bachelors in IT, business, or equivalent tech experience.
• Strong documentation, organizational, and customer service focus.
• Excellent written and verbal communication abilities.
• Experience supporting 24x7 manufacturing environments.
• Extensive MS Office application support experience.
• Familiarity with ITIL change management and MOC processes.
• 15+ years designing/managing enterprise IT infrastructure; SME for large projects.
• Proven experience in enterprise infrastructure systems development.
• Deep experience with Microsoft server OS and virtualization (VMware).
• Knowledge of hardware, networking, and system administration.
• Server hardware (HPE, Dell) and iSCSI storage expertise.
• Hyperconverged infrastructure experience (VXRail, SimpliVity).
• High-speed Ethernet (1/10/25/40/100Gbps).
• Server backup experience; strong research capability.
• Ability to learn quickly and present ideas clearly.
• Self-motivated, analytical, and able to work under pressure.
• Team-oriented mindset with data privacy awareness.
• Willingness to work flexible hours including nights/weekends.

Responsibilities

• Resolve IT/OT infrastructure tickets and problems; determine root causes.
• Design, implement, and maintain on-premises and cloud infrastructures.
• Lead infrastructure governance, planning, and documentation.
• Oversee deployments, vendor relations, and proactive capacity planning.
• Manage multi-site 24/7 operations across North America.
• Coordinate patching, security hardening, and change control.
• Guide and mentor ITOT infrastructure team; ensure compliance and audits.

Skills

Organizational skills

Attention to detail

Documentation skills

Customer service orientation

Interpersonal skills

Communication skills

MS Office experience

ITIL familiarity

Senior IT infrastructure experience

Infrastructure design

Microsoft Windows Server

VMware

Networking knowledge

System administration

Server hardware

iSCSI storage

Hyperconverged infrastructure

High-speed Ethernet

Server backup

Research ability

Quick learner

Communicate ideas clearly

Self-motivation

Analytical skills

Prioritization under pressure

Teamwork

Data privacy knowledge

Flexible schedule

Privileged access management

Education

Bachelor's degree in IT/Business

Tools

VMware

Windows Server

Job description

Job Details: Job Location: Home Office - Catawba - Catawba, SC 29704, Position Type: Full Time, Travel Percentage: Up to 25%, Job Category: Information Technology, SUMMARY

New-Indy Containerboard (NICB) is seeking an ITOT Infrastructure Architect, who is responsible for the design, engineering, and day-to-day evolution of enterprise infrastructure across compute, storage, network, and cloud platforms.

This role combines hands-on engineering with architectural oversight, ensuring solutions are scalable, secure, resilient, and aligned with business objectives. The right candidate for this position can leverage technology to ensure operational excellence of multiple disciplines of Infrastructure technology within the 24/7/365 manufacturing facilities across North America.

The ITOT Infrastructure Architect will serve as the lead role for coordination of projects, along with direct hands-on work and mentorship within the NICB IT Infrastructure team for all activities related to the broad range of tools and technologies deployed involving servers, virtualization (both on-premises and cloud), storage, backups, as well as Office365 and Domain Administration tasks. To ensure success, the ideal candidate is driven to understand all aspects of NICB’s business to ensure the effectiveness of the IT Infrastructure solutions deployed, and is effective in collaborating to further the continuous improvement of NICB’s Enterprise IT & OT organization going forward.

RESPONSIBILTIES

High-level Day to Day Problem Resolution:

• Leverage your technical skills to resolve tickets and problems escalated related to IT\OT Infrastructure solutions.
• Determine the root cause of problems and eliminate those barriers to success.
• Become the SME for the technical aspects of the ITOT Infrastructure area of responsibility within NICB.

High-level Strategy & Planning

• Design, implement and maintain the organization's infrastructure, including on-premises and cloud-based solutions.
• Manage the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security.
• Work with external vendors and service providers as needed.

Governance & Planning

• Lead and mentor the infrastructure team to ensure all systems infrastructure and services are maintained in a multi-site 24/7 environment across North America.
• Collaborate with NICB’s Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives.
• Create and maintain documentation as it relates to infrastructure configuration, processes, and service records.
• Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery.

Acquisition & Deployment

• Design and deploy enterprise infrastructure technologies including servers, network devices, storage and backups, UPSs, and coordinate with site maintenance personnel to ensure reliability of core infrastructure supporting plant operations.
• Conduct research on infrastructure products, services, and standards to remain abreast of developments in the infrastructure industry.
• Oversee new and existing equipment, hardware, and software upgrades of ITOT Infrastructure solutions.
• Develop and manage relationship with vendors, outsourcers, and contractors to secure infrastructure products and services.

Operational Management

• Configure systems and network infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor systems and network infrastructure performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of servers, including database, print, and backup servers and their associated operating systems and software.
• Oversee and implement Group Policies, performing best practice management of Active Directory and O365.
• Coordinate and execute patching of all systems equipment as available patching windows and as guided by the NICB Enterprise Security team.
• Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information.
• Monitor and test systems performance and provide relevant KPIs.
• Participate in managing all infrastructure security solutions.
• Perform server and security audits, and system backups and recovery.
• Collaborate with NICB’s Enterprise Security Team to ensure security compliance and hardening of all systems and equipment.
• Provide guidance to other members of the ITOT Infrastructure team.
• Adherence to change control processes.

Qualifications: SKILLS & QUALIFICATIONS

• Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.
• Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Exceptional written and oral communication skills.
• Experience within or supporting 24x7 manufacturing environments.
• Extensive application support experience with MS Office.
• Familiarity with the fundamental principles of ITIL, especially change management and MOC processes.
• 15+ years’ direct experience in designing and managing enterprise-level IT infrastructure solutions at a senior level as well as in leading teams as the SME for major Infrastructure projects
• Proven experience in developing enterprise level infrastructure systems and related solutions.
• Direct and extensive experience with implementing and maintaining Microsoft server operational systems and virtualization platforms (VMWare).
• Knowledge of computer hardware, networking and system administration.
• Extensive experience with Server Hardware (HPE, Dell), along with iSCSI storage (Nimble, EMC\Dell PowerStore and\or PowerMax).
• Experience with Hyperconverged Infrastructure (VXRail, SimpliVity)
• Knowledge of 1, 10, 25, 40 and 100Gbps Ethernet required.
• Experience with server backup
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.
• Reliable and available to work a flexible schedule including nights and weekends.
• Adherence to privileged access principles.

WORKING CONDITIONS

• 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.
• Physically able to participate in sessions, presentations, and meetings.
• Up to an average of 25% travel may be required for the purpose of offsite software and system integration efforts.