Infosec Customer Trust Analyst, Security Customer Enablement

Twilio; Jonesboro (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading communications technology company is seeking an experienced individual to manage security questionnaires and customer inquiries. The ideal candidate has over 2 years of experience in customer-facing technical roles and strong skills in cloud security concepts. This position offers a competitive salary, career advancement opportunities, and a collaborative work environment with an emphasis on employee empowerment. This role allows for remote work from anywhere in Ireland or the UK.

Benefits

Competitive salary

Generous time-off and wellness leave

Opportunity for career advancement

Collaborative and inclusive work environment

Chance to make a tangible impact

Qualifications

• 2+ years of experience in customer-facing technical roles, engaging customers on security and regulatory topics.
• 2+ years of experience working with security concepts and technology in a cloud environment.
• Strong verbal and written communication skills to convey technical concepts to a broad audience.
• Exceptional attention to detail and expertise in grammatical rules and formatting.
• Excellent time management, organizational, and multitasking skills.

Responsibilities

• Independently manage and respond to security questionnaires and customer inquiries from Twilio’s largest and most regulated customers.
• Collaborate with internal experts to ensure accurate responses to Third-Party requests.
• Identify and communicate potential security risks or gaps in questionnaire responses.
• Maintain an up-to-date repository of security questionnaire responses.
• Contribute to the enhancement of security questionnaire response templates and processes.

Skills

Customer-facing technical roles

Security concepts and technology

Strong verbal and written communication

Attention to detail

Time management

Job description

Overview

Employer Industry: Communications Technology

What to Expect

• Independently manage and respond to security questionnaires and customer inquiries from Twilio’s largest and most regulated customers
• Collaborate with internal experts to ensure accurate responses to Third-Party requests, aligning with industry standards
• Identify and communicate potential security risks or gaps in questionnaire responses
• Maintain an up-to-date repository of security questionnaire responses
• Contribute to the enhancement of security questionnaire response templates and processes

What is Required (Qualifications)

• 2+ years of experience in customer-facing technical roles, engaging customers on security and regulatory topics
• 2+ years of experience working with security concepts and technology in a cloud environment
• Strong verbal and written communication skills to convey technical concepts to a broad audience
• Exceptional attention to detail and expertise in grammatical rules and formatting
• Excellent time management, organizational, and multitasking skills

How to Stand Out (Preferred Qualifications)

• Experience in business writing and/or technical writing
• Previous involvement in overseeing security questionnaires or compliance-related tasks
• Knowledge of security or compliance audits and assessments
• Experience with reviewing and redlining contracts and legal documents from an InfoSec perspective
• Willingness to obtain relevant certifications such as Security+, CISSP, or similar

Benefits and Additional Information

• Competitive salary with generous time-off and wellness leave
• Opportunity for career advancement and growth within a dynamic, innovative company
• Work remotely from anywhere in Ireland or the UK
• Collaborative and inclusive work environment with a focus on employee empowerment
• Chance to make a tangible impact on customer security and trust

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