Information Technology Technician II

Iowa Southern Bankruptcy Court; Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Iowa Southern Bankruptcy Court in Des Moines, IA seeks an Information Technology Technician II to support a broad range of IT services within the Bankruptcy Clerk's Office. The role reports to the Director of Information Technology and requires strong communication and customer service skills.

Responsibilities include end-user support, courtroom technology tasks, workstation administration, system maintenance, security, and project coordination with court staff and external parties.

Qualifications

• High school diploma or equivalent.
• Associate's degree in computer science or related field preferred.
• At least 1 year of specialized IT experience.
• Ability to learn new operating systems and applications.
• Experience training non-IT personnel in IT practices.
• Experience setting up and supporting telework employees.
• Strong written and verbal communication, interpersonal and customer service skills.

Responsibilities

• Provide technical support to the court unit across a wide range of IT areas.
• Assist with courtroom technology tasks and projects.
• Perform workstation administration and end-user support.
• Maintain and troubleshoot systems and applications; ensure computer security.
• Provide high-level end-user support to court employees, the bar, Judges and the public.

Skills

Communication skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree in CS or related field

Job description

Job Details for Information Technology Technician II

Court Name/Organization Iowa Southern Bankruptcy Court

Overview of the Position The U.S. Bankruptcy Court for the Southern District of Iowa is seeking a motivated and capable Information Technology Technician II. This position is located in the Bankruptcy Clerk's Office in Des Moines, Iowa and reports to the Director of Information Technology. As a member of the court's IT team, the IT Technician provides technical support to the court unit in a wide range of areas, including assisting with courtroom technology tasks and projects, workstation administration, end-user support, system and application maintenance and troubleshooting, and computer security. The IT Technician delivers the highest level of end user technical support and follow up to court employees, the bar, Judges and the general public.

To qualify for this position, an applicant must be a U.S. citizen or eligible to work in the United States. The applicant must be a high school graduate or equivalent. An associate's degree in computer science or a related field, qualifying training by a technical education center, or military IT training is preferred.

In addition, applicants must possess at least one year of specialized experience in information technology that provided the knowledge, skills and abilities necessary to successfully perform the duties of the position.

Candidates must possess a general aptitude and willingness to learn new operating system languages and applications, skill in training non-IT personnel in information technology practice and process, experience in setting up and supporting telework employees, and an ability to successfully manage projects with accuracy, attention to detail, and proactive communication with management.

The successful candidate must also possess excellent written and verbal communication skills, interpersonal and customer service skills, and unquestioned integrity with a positive 'can do' attitude.

Employee Benefits

• Thirteen days of vacation per year for the first three years of service, 20 days of vacation per year after three years of service, 26 days of vacation per year after 15 years of service.
• Thirteen days of sick leave per year.
• Eleven federal holidays per year.
• Medical coverage with a government contribution (choose from a variety of plans, health premiums may be deducted as pre-tax dollars, optional participation).
• Vision and dental insurance (optional participation).
• Life insurance program with a government contribution (optional participation).
• Flexible Spending Program (pre-tax contributions for health/dependent care/transportation expenses, optional participation).
• Thrift Savings Plan (employer matching, similar to 401K, optional participation).
• Public transportation subsidy or parking privileges (dependent on fiscal year funding).

This position is subject to mandatory participation in electronic funds transfer (direct deposit) for payroll.

Candidates must be U.S. citizens or eligible to work in the United States.

Employees are required to adhere to the Code of Conduct for Judicial Employees, which is available to applicants to review upon request.

Employees will be hired provisionally pending the results of a complete background investigation, which will include a criminal history and fingerprint check. As a condition of employment, employees may be subject to an updated background check every five years.

Considerable physical effort may be involved in moving, connecting or troubleshooting equipment and running network cabling. Overnight travel to the divisional office may be required, as is occasional travel outside the area for training. Periodic work during non-business hours is required.

All positions in the clerk's office are excepted service appointments and are "at will" and may be terminated with or without cause by the court.

The federal Judiciary is an Equal Employment Opportunity employer.