Information Technology Technician II

U.S. Courts; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A government judicial institution in Atlanta is seeking an Information Technology Technician II to support judges and staff. Responsibilities include installation and troubleshooting of IT equipment, providing customer support, and training. Candidates should have a Bachelor's degree in a related field and strong customer service skills. This position offers benefits like leave accrual and retirement plans.

Benefits

Paid vacation and sick leave

Health, Dental, and Vision Insurance

FERS Retirement System

Public Transportation Subsidy

Qualifications

• Installation, repair, upgrade, and troubleshooting of PCs, printers, and scanners.
• Administration of Microsoft technologies and effective communication skills.
• Ability to work collaboratively in a team and manage time effectively.

Responsibilities

• Deliver customer support to court employees and the public.
• Provide follow-up assistance as needed and train users.

Skills

Customer support

Problem solving

Dynamic communication

Organizational skills

Collaboration

Education

Bachelor's degree in information systems or related field

Tools

Microsoft Windows 10/11

Microsoft Windows Server 2012/2016/2019

Microsoft Office Suite

VMware vSphere

Microsoft SQL Server

Mobile device management

Job description

The Information Technology Technician II supports the work of eight judges and approximately 80 staff members. As a member of the court's Help Desk team, the incumbent will deliver the highest level of customer support and follow-up to court employees, the bar, trustees, and the public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction.

Employees of the United States Bankruptcy Court are eligible for, but not limited to, the following employment benefits: Accrual of paid vacation and sick leave days, based on length of service, and eleven paid holidays during the year Participation in pre-tax benefit programs (Health, Dental, and Vision Insurance programs; Flexible Spending Accounts; Commuter Reimbursement Benefit) Optional group life insurance Public Transportation Subsidy Participation in the Federal Employees Retirement System (FERS) Thrift Savings Plan (with employer matching a percentage of employee's contribution)

Mandatory Qualifications:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, and scanners.
• Administration of the following technologies: Microsoft Windows 10/11 Professional, Microsoft Windows Server 2012 R2/2016/2019, and Microsoft Office Suite.
• Work collaboratively and professionally in a team environment.
• Exceptional organizational and time management skills.
• Effective oral communicator with the ability to explain technical concepts to all levels of staff.
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant.

Court Preferred Skills/Qualifications:

• Bachelor's degree in information systems, computer science, business administration, or a related field from an accredited institution.
• Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines.
• Familiarity with the following technologies also is preferred: VMware vSphere, VMware Horizon View, Microsoft SQL Server, Microsoft 365, mobile device management, KACE.
• The ability to take the initiative to learn new programs quickly.
• Proficient with Microsoft Active Directory environments.
• Certifications relevant to IT Technician II (e.g. CompTIA A+ and Microsoft Certified IT Professional).