Information Technology Technician

Luxury Brand Partners; Miami (FL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Monthly technology allowance

Summer Fridays

Job summary

Luxury Brand Partners seeks a dedicated IT Technician on a temporary 4-month assignment to support day-to-day technology requests for employees across the organization. You will report to the Executive IT Director and help set up accounts, devices, and access while maintaining records and escalating complex issues.

The role is hybrid, based in the Miami area, with occasional in-person work at Wynwood. Candidates should reside on the East Coast and be available for EST hours, with a reliable home

Qualifications

• 2+ years of experience in a help desk, desktop support, or technical support role.
• A degree in an IT-related field, or equivalent hands-on experience.
• Comfort supporting both Windows and macOS.
• Familiarity with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
• Organizational skills and attention to detail.
• Ability to work well with all kinds of people and personalities.
• Availability for the full length of the assignment.

Responsibilities

• Serve as the first point of contact for employee technology requests, resolving day-to-day issues both remotely and in a hands-on manner.
• Set up email, software, and hardware equipment for new employees.
• Process intake and reassignment of equipment from outgoing employees.
• Set up, configure, and troubleshoot Windows and macOS laptops, mobile devices, printers, and peripherals.
• Perform basic account support, such as password resets and multifactor authentication re-registration, under delegated least-privilege permissions.
• Support AV and video conferencing equipment in office meeting spaces.
• Maintain equipment tracking records and flag procurement needs for tech supplies.
• Assist with company phone setup and configuration.
• Document all work in the ticketing system and escalate system, security, and infrastructure matters to the Executive IT Director.
• Regular attendance and additional responsibilities as needed. Other duties may be assigned.

Skills

Help desk

Windows support

macOS support

Microsoft 365

Organization

Education

IT-related degree

Tools

Ticketing system

Job description

We are seeking a dedicated and talented IT Technician to join our team on a temporary basis. In this role, you will be the first point of contact for day-to-day technology requests across Luxury Brand Partners, handling routine support so that our employees stay productive and our systems team can stay focused on higher-level work. This position requires strong organizational skills, attention to detail, and solid knowledge of computers and technology.

As a member of the Information Systems team, you will report directly to the Executive IT Director, who will set daily priorities and handle all system administration and escalations.

This is a temporary, fixed-term assignment of approximately four (4) months, from October 2026 through February 2027, to provide coverage during an approved leave of absence.

HYBRID: This role is classified as non-exempt from the Fair Labor Standard Act’s overtime requirement and is open to candidates based in the Miami, FL metropolitan area. While the position is primarily remote, it follows a hybrid schedule requiring occasional in-person work at Wynwood, Miami, FL 33127. The role requires working in EST hours, so candidates located on the East Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

What You’ll Do:

Essential Job Functions

• Serve as the first point of contact for employee technology requests, resolving day-to-day issues both remotely and in a hands-on manner
• Set up email, software, and hardware equipment for new employees
• Process intake and reassignment of equipment from outgoing employees
• Set up, configure, and troubleshoot Windows and macOS laptops, mobile devices, printers, and peripherals
• Perform basic account support, such as password resets and multifactor authentication re-registration, under delegated least-privilege permissions
• Support AV and video conferencing equipment in office meeting spaces
• Maintain equipment tracking records and flag procurement needs for tech supplies
• Assist with company phone setup and configuration
• Document all work in the ticketing system and escalate system, security, and infrastructure matters to the Executive IT Director
• Regular attendance and additional responsibilities as needed. Other duties may be assigned.

Non-Essential Job Functions

• Assist with special projects or initiatives as needed to support departmental goals.
• Support cross-departmental efforts or collaborative initiatives when required.

What You’ll Bring:

To excel in this role, you must meet the following qualifications. Reasonable accommodations may be made to support individuals with disabilities in performing essential functions.

• 2+ years of experience in a help desk, desktop support, or technical support role desired
• A degree in an IT-related field, or equivalent hands-on experience
• Comfort supporting both Windows and macOS
• Familiarity with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive
• Organizational skills and attention to detail
• Ability to work well with all kinds of people and personalities
• Availability for the full length of the assignment

Physical Requirements

This role requires the following physical capabilities:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.
• Must be able to bend, stretch, kneel, twist, and squat to adjust or position equipment, cameras, or set up for events.
• Must be able to perform tasks that require fine motor skills, including typing and using a mouse.

Why You’ll Love Us:

At Luxury Brand Partners, we are more than just a team – we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty.

Here's what you can look forward to:

Work-Life Balance

• Summer Fridays between Memorial Day & Labor Day
• Compensation commensurate with industry standards and your qualifications
• Monthly technology allowance
• Quarterly sample boxes featuring our brands’ products
• Employee referral program with rewards

Luxury Brand Partners is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race (including characteristics associated with race, such as hairstyle), color, gender, age, religion, national origin, physical or mental disability, pregnancy (including childbirth, lactation and related medical conditions), reproductive health decision-making, sexual orientation, ancestry, marital status, veteran status, uniform service member status, genetic information (including characteristics and testing), or other status protected by federal, state or local law.

The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location.

The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted.

Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).