Information Technology Technician

United States Courts; Camden (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

United States Courts in Camden, NJ is seeking a full-time Information Technology Technician to support about 535 desktops and 85 mobile devices for 300 court personnel, including Judges. The role includes end-user support, imaging, and onboarding, with travel to Trenton weekly.

The candidate should have a HS diploma, with preferred CS/IS education and at least one year of IT experience; CCEL levels may apply for more senior tracks. Expect collaboration and adherence to security policies.

Qualifications

• Requires a HS diploma or equivalent; a bachelor’s degree is preferred.
• One year of progressive technical responsibilities related to IT subject matter.
• CL 25–CL 26 requires at least one year; CL 27 requires three years of specialized experience.

Responsibilities

• Provide end-user support and training; respond to help desk requests via phone, email or in person.
• Install, repair and configure hardware and software; perform desktop imaging and onboarding of new users.
• Assist with network administration tasks and maintain IT inventory records.
• Setup and support AV and courtroom technology, including video conferencing and streaming equipment.
• Document issues and solutions; follow IT security policies and procedures.
• Travel to Trenton and other divisional offices as needed for coverage.

Skills

PC management

Helpdesk support

End-user training

Windows desktop

MS Office

Adobe Acrobat

Teams

Networking fundamentals

Education

High school diploma or equivalent

Bachelor's degree in CS/IS preferred

Tools

KACE ticket system

SharePoint

Job description

The Clerk’s Office of the U.S. District Court for the District of New Jersey is seeking a motivated, independent thinker/worker as well as a customer-oriented and team-focused individual for a full-time Information Technology Technician position. The technician is a member of the IT department and is under the general direction of the Director of Information Technology and the local Systems Supervisor. The technician will perform professional work related to providing routine support for end users and provide technical support for moderately complex troubleshooting for hardware and software systems. The position will, as part of a team, support approximately 535 desktop/laptop systems and 85 mobile devices used by 300 Court personnel, including Judges.

Note: Weekly travel to the Trenton office is required in coordination with the technical team. Additional travel to other divisional offices may be required as needed. At times, travel or on-site coverage may not be necessary. Depending on project requirements, coverage needs, and the needs of the court, extended time at a specific office may be required. Travel mileage and tolls will be reimbursed in accordance with Judiciary travel regulations.

Representative Duties

• Performs tasks such as PC management and helpdesk support, including but not limited to receiving and responding to end-user requests, installing, and repairing hardware and software, onboarding of new users, desktop imaging, performing end-user support and training, litigation support, assisting in implementing automation plans, maintaining documentation, maintaining local IT inventory, aiding with network administration, all in accordance with Court IT Security policies and procedures.
• Responds to help desk calls and e-mails, log computer problems in KACE ticket system, and assist with routine problems. Provides assistance and support to end users on applications such as Outlook, Word, Excel, Teams, Adobe and court-specific applications. Assists with creating user accounts and providing end-user training.
• Installs or assists in the installation of new software and software upgrades. Sets up, configures, installs, and documents hardware and software.
• Performs routine and scheduled maintenance, including testing equipment to ensure all systems are operating correctly. Monitors user concerns to ensure satisfactory experiences.
• Maintains contact with other IT team members at different levels and locations for the purpose of keeping abreast of developments, techniques, and user programs.
• Ensures inventory changes are reported to the Custodial Officer.
• Works in a demanding environment and travels to other divisional offices is required.
• Assists with AV and courtroom technology, sets up video conferencing, audio visual equipment, courtroom sound, evidence presentation equipment, streaming media, and recording.
• Perform other duties as needed and as assigned.

The representative duties are intended to provide general examples of major duties and responsibilities that are performed by this position and do not reflect all duties assigned.

Qualifications

To qualify for the position of Information Technology Technician, a candidate must:

• Have a high school diploma or the equivalent. A bachelor's degree from an accredited college, university, or technical school with a concentration in Computer Science, Information Systems, or a field closely related to the subject matter is preferred.
• Also, one-year experience with progressive technical responsibilities related to the primary subject matter.
• To qualify for the CL 25 – CL 26 level, at least one year of specialized experience is required. To qualify for the CL 27 level, at least three years of specialized experience is required.

The role is based on fulfilling responsibilities and business needs in a highly important court environment, which will require occasional after-hours communication or support. Must be able to work during non-business hours, as needed, to complete urgent projects or prevent disruptions to court proceedings or special events. Ability to travel to provide alternate office support; Must have reliable transportation for travel; Moving and lifting weights that commensurate with the weight of equipment associated with the job duties is essential.

General Experience

Generalized experience is defined as progressively responsible clerical, office, or other work that demonstrates the possession of or the ability to acquire, the knowledge and skills needed to perform the duties of the position. This includes but is not limited to knowledge of professional office procedures, excellent customer service initiatives and excellent organizational, analytical, communication and interpersonal skills.

Specialized Experience

Specialized experience includes progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, and laws that involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and report generation.

Employee Benefits

Learn more about the Judiciary’s benefits .

Court Preferred Knowledge and Skills

The successful candidate should be a professional who is a self-starter, dependable, friendly, motivated, organized, detailed‑oriented and possess good judgment with accountability for their work product. Possess high ethical standards. Must demonstrate ability to work on multiple tasks, be flexible and tactful when working under pressure individually and in a team environment. Ability to follow Information Technology security standards and the ability to assist with PC and mobile systems on-the-fly is necessary. The ability to work independently and harmoniously with a team is essential.

• Microsoft Windows and Security certifications (for ex. MSCA, CompTIA).
• Former work with government entities, particularly the federal judiciary, is highly valued experience.
• Knowledge of anti‑virus, anti‑malware, application controls, threat protection and endpoint security controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by the system supervisors and/or Director. Ability to identify and analyze security risks, advise the supervisors, and implement solutions.
• Some knowledge/experience with SharePoint is a plus.

Applicant must demonstrate customer service skills, troubleshooting skills, the ability to work in a team environment, and interact directly with all levels of court personnel and other agencies. Excellent written and verbal skills in order to explain technical issues clearly and patiently to non-technical users, write effective instructions for users, and document issues and solutions. The ability to communicate effectively with various individuals, focusing on customers (internal/external), respecting others, the uniqueness of the federal judiciary and acting with integrity are all essential skills.

Applicant must have advanced knowledge and responsible workplace experience with Windows desktop, MS Office products, and Adobe Acrobat; Prior experience providing phone, remote, and in-person help/service desk support; Experience with Teams collaboration sites/channels and video conferencing; Knowledge of networking fundamentals; Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations; Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment; Ability to adjust priorities.

Knowledge of endpoint security software and controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by his/her supervisor. Ability to identify and analyze security risks, bring it to the attention of his/her supervisor and to implement resolutions.

The federal Judiciary is an Equal Employment Opportunity employer.