Information Technology Systems Support Specialist Level I/II

Sacramento County; Sacramento (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Sacramento County is seeking an Information Technology Systems Support Specialist Level I/II to provide advanced support for IT systems. This role involves troubleshooting, customer service, and requires relevant experience in IT support. Candidates should have a background in computer science or related fields and be prepared for a dynamic work environment.

Qualifications

• Two years of experience supporting computer systems.
• Experience in a social services agency is a plus.
• Certificate or degree in a related field preferred.

Responsibilities

• Provide advanced system support for desktop and network systems.
• Troubleshoot and resolve hardware/software issues.
• Develop and present training materials.

Skills

Troubleshooting

Customer Service

Technical Documentation

Data Management

Workflow Analysis

Education

Certificate of Achievement in Computer Science

Degree in Information Technology

Job description

Information Technology Systems Support Specialist Level I/II

Join to apply for the Information Technology Systems Support Specialist Level I/II role at Sacramento County.

This position performs a wide range of advanced system support duties in a service desk or applications/desktop/field environment, providing effective support for enterprise, client/server, desktop computer systems, network systems, and business applications. It may also involve specialized IT support related to department-specific applications.

Examples of Knowledge and Abilities

Knowledge of

• Operations, services, concepts, and activities common to a comprehensive IT program
• Basic characteristics of local and wide area network systems
• Automated systems/software used in the area of assignment, including data entry, retrieval, and system navigation
• Policies, laws, rules, and regulations governing the agency’s business processes and automation systems
• Modern office procedures, equipment, and software such as word processing, email, and spreadsheets
• Principles of troubleshooting hardware and software problems
• Process and workflow analysis
• Tools and test equipment for installation, maintenance, and repair of information systems
• Basic principles of technical network administration
• Customer service principles and practices
• Training and training evaluation techniques
• Developing and presenting technical documentation and training materials
• Records and data management principles

Ability to

• Operate, maintain, and repair IT equipment and software
• Troubleshoot, configure, and resolve desktop and network hardware/software issues, responding to customer requests
• Test and repair electronic equipment using appropriate tools
• Assess, resolve, and escalate system issues, following through to resolution
• Understand and apply procedures, laws, rules, and regulations
• Communicate technical information effectively to users
• Plan and evaluate new systems and equipment
• Execute system testing, troubleshooting, and debugging
• Prioritize and organize work to meet deadlines
• Develop and present training materials
• Maintain documentation of procedures and processes
• Evaluate work methods and operational needs, recommending solutions
• Learn specialized terminology and technical information
• Adapt to policy, procedure, and work location changes
• Communicate effectively verbally and in writing
• Establish effective working relationships

Employment Qualifications

Minimum Qualifications

Either:

1. Two years of full-time paid experience supporting computer systems, enterprise or client/server systems, involving customer communication, problem resolution, and system performance monitoring.
2. Three years of full-time experience in a social services agency conducting public assistance eligibility determination using automated systems, with at least one year resolving system problems.
3. A Certificate of Achievement or higher in Computer Science, Information Technology, or a related field.

Note: Experience refers to full-time paid work unless volunteer experience is specified. Part-time experience may be pro-rated. Proof of educational or certification requirements must be submitted with the application.

Additional Information

Background checks, criminal history review, and possibly a valid California Driver License may be required. Some positions may require physical ability to lift equipment up to 50 pounds and work weekends, holidays, or travel.

The probationary period is six months. Applications must be submitted online by the specified cut-off dates, with responses to supplemental questions required for the examination process.