Information Technology Support Technician

Ketchum; Fullerton, Northern (CA, KY); Hybrid; USD 34,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision exams

Disability insurance

Paid time off

Retirement plan

Job summary

Marshall B. Ketchum University is seeking a part-time IT Support Technician in Fullerton, CA to provide on-site and remote support to the university community.

You will troubleshoot access and connectivity issues, assist with software/hardware setups, and contribute to IT projects and documentation. The role requires strong OS knowledge (Windows and Mac), familiarity with Office 365, and a customer-focused approach.

Qualifications

• High School diploma or GED required.
• Associate or higher degree preferred.
• 2+ years IT support experience in a mid-sized organization.

Responsibilities

• Troubleshoot user access and network connectivity issues.
• Provide on-site and remote hardware/software support.
• Create and maintain user guides and training materials.
• Document and analyze data for reports and improvements.
• Prioritize and close IT tickets with clear communication.

Skills

PC & Mac OS

Windows & Office 365

MacOS & iOS

Networking protocols

Ticketing SLA

Education

High School diploma or GED

Associate degree or higher preferred

Tools

SLA-based ticketing system

Job description

Job Details

Job Location: Fullerton - Fullerton, CA 92831

Position Type: Part Time

Salary Range: $25.00 - $29.00 Hourly

The Part time IT Support technician will be responsible for providing onsite & remote support to the University community. The IT Support Engineer’s responsibilities include reacting to support requests and working on IT projects and tasks. Support requests include troubleshooting computer connectivity issues, access issues, and providing information on the supported services. IT projects and tasks may include analyzing data, documentation, creating reports, system configuration, or researching technology solutions.

Work Shift: 5hrs/day, Monday through Saturday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot issues and provide technical support on:

• User account access / password resets
• Connectivity issues with client-side network
• Software/Hardware setup on mobile/laptop/desktop devices
• Software applications how-to and troubleshooting
• General application support – informational requests or providing how-to education

IT project and tasks:

• Document user how-to guides and inventory of technology hardware/software
• Research technology solutions to resolve issues or enhance IT Services
• Create training materials for MBKU Community
• Gathering and analyzing data for data reports or troubleshooting issues
• Supporting IT projects and initiatives

Working within our IT ticketing system, IT Support Technician must be able to create and manage tickets with minimal supervision. This includes prioritizing tickets, promptly communicating with end users, and documenting resolutions.

QUALIFICATION REQUIREMENTS

Knowledge:

• Strong understanding and technical knowledge of PC and Apple operating systems and hardware.
• Technical proficiency with Microsoft Desktop software, including Windows 10/11, Office 365.
• Technical proficiency with Apple operating systems and software, including MacOS, IOS, Safari, Outlook/Office for Macs.
• Good understanding of networking protocols and how computers communicate via networking protocols.
• Able to efficiently work with an SLA based ticketing system in opening, escalating, communicating, closing tickets.

Skills/Abilities:

• Excellent written, oral, and interpersonal communication skills.
• Strong customer service skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to effectively prioritize tasks for self in a complex environment.

EDUCATION AND/OR EXPERIENCE

• Required: High School degree or general education degree (GED)
• Associate or higher degree is preferred.
• 2+ years of experience in an IT support position within a company of at least 200 employees is required.

About the University

SEE YOURSELF HERE

Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc). MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.

A TRADITION OF EXCELLENCE SINCE 1904

In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.

In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines.

BE AT THE FOREFRONT OF HEALTH CARE EDUCATION

Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement opportunities, as well as a culture that recognizes the importance of fun, employee appreciation and a work-life balance.

Our mission is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient-centric health care in an interprofessional environment. By joining our family, you can help us reimagine the future and inspire future health care leaders.

INTERPROFESSIONAL HEALTH CARE LEADERS

At Marshall B. Ketchum University, we have led the way in interprofessional healthcare, building on a century of experience as an optometry school. In 2012, the first Physician Assistant program in Orange County was added, followed by the College of Pharmacy program in 2014. Most recently in 2024, we expanded our offerings with the addition of the fully-online Doctor of Medical Science(DMSc) program. Side-by-side in group discussions, community service, and clinical experience, our OD, PA, PharmD and DMSc students learn what it means to deliver patient-centered health care as a collaborative team of professionals.

BENEFITS

• MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan.
• See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).

MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

NON-DISCRIMINATION STATEMENT

MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).