Information Technology Support Specialist - Information Technology (Billings, MT)

Aware Inc.; Billings (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Tuition Advancement Program

Quarterly Financial Bonus Program

Dental/Vision Insurance

Life Insurance

Wellness programs

Generous paid time off

Job summary

AWARE is seeking an information technology support specialist to assist staff with desktop PCs, software, and security systems. You will work across multiple platforms, support the IT Help Desk, and help maintain inventories and vendor relationships.

The role requires a Bachelor's in CS or related field, strong IT knowledge, and a Montana driver's license. Hourly compensation ranges from $18 to $22 with a comprehensive benefits package.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Demonstrated work history in information technology with documented experience.
• Valid Montana Driver’s License with clean MV record required.

Responsibilities

• Install, configure, and support desktop PCs, peripherals, and software.
• Collaborate with vendor support to resolve hardware/software issues.
• Assist IT Help Desk to triage and resolve staff inquiries.
• Interact with diverse computer platforms and systems.
• Maintain security cameras and access control systems setup.
• Assist procurement and inventory of hardware/software assets.
• Support Microsoft 365 environment and Office applications.
• Help develop IT policies and keep company contacts updated.

Skills

IT support

Communication

Teamwork

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft 365

Microsoft Office

Job description

Description

AWARE is looking for the right person to join the team as an information technology support specialist .

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected.

Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assists in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff.
• Interact with numerous computer platforms.
• Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Configure, monitor, and maintain security camera systems and Access control systems.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system.
• Orders computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assist with fieldwork as requested
• Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department
• Update and maintain company contacts
• Set up and load computer equipment with required items and prepare computer equipment for operation
• Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor.
• Performs tasks necessary to prepare computers for delivery to requesting staff.
• Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned.
• Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring.
• Performs necessary tasks within Microsoft 365 environment.
• Other tasks as assigned

AWARE information technology support specialists earn $18.00 - $22.00 per hour.

Requirements

Talents, skills, and abilities

• Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Well documented work-related history noting skills, knowledge or experience in information technology.
• A Valid Montana Driver’s License and clean motor vehicle record required
• Knowledge, skills, and a well-documented work history in information technology and computer science.
• Knowledge of electronic equipment, hardware, software, applications.
• Excellent verbal and written communication skills.
• Experience within Microsoft 365 environment.
• Excellent Microsoft Office Skills.

Benefits

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.

AWARE’s benefits include:

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.