Information Technology Support Specialist

Lozier; Scottsboro (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company bonus potential

Paid Time Off and holidays

Medical, dental, and vision benefits

401(k) with employer match

Employee Assistance Program

Educational Assistance Program

Career Development Programs

Casual dress

Job summary

Lozier is seeking an IT Support Specialist to assist business technology users with tier 1/1.5 support and basic system installations. You will handle requests from both on-site and remote users, and participate in ongoing IT improvements.

The role requires an associate or higher in IT, with at least 2 years of troubleshooting experience if degreed. On-call after hours and occasional travel are expected.

Qualifications

• Associate degree in computer science, information technology, information services, or another related field preferred.
• Bachelor degree in computer science, information technology, information services, or another related field desired.
• Two years of computer troubleshooting experience required if non-degreed; CompTIA Tech+ certification considered in lieu of degree.

Responsibilities

• Provide tier 1/1.5 IT end-user support onsite and remote; resolve basic system issues.
• Install systems, configure operating systems, and test networks.
• Create, review, and maintain knowledge base articles and asset records.
• Support weekend/holiday service coverage and on-call duties.
• Assist with cybersecurity incidents and patch management.

Skills

Urgency

CompTIA Tech+

Multitasking

Technical knowledge

Communication

Customer service

Problem solving

Time management

Education

Associate degree in CS/IT

Bachelor's degree in CS/IT

Tools

Jira

Confluence

Microsoft 365

Windows certifications

Job description

ABOUT LOZIER

Every day, millions of people interact with Lozier products without even realizing it. From the shelving in retail stores to the storage systems powering warehouses and online fulfillment, our products keep retail moving. If you’ve shopped in a store or ordered online, chances are you’ve experienced what we build. For 70 years and counting, Lozier Corporation has been the industry leader trusted by top brands across the country. Headquartered in Omaha, Nebraska, with facilities nationwide, we combine innovation, advanced manufacturing, and a people-centric culture to shape the future of retail. At Lozier, you’ll join a team that designs industry-leading solutions, builds products retailers and warehouses depend on, and be part of a company that prioritizes growth and development of its workforce.

BENEFITS AND SCHEDULE

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Monday thru Friday schedule, onsite.

POSITION SUMMARY

The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities.

ESSENTIAL JOB FUNCTIONS

Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success. Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment. Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions. Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing. Create, review, and maintain work instructions and document processes. Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts. Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates. Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement. Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner. Provide weekend and holiday remote coverage of the service desk. Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. Ability to work and interact well with others.

JOB QUALIFICATIONS

Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired. Experience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Comp TIA Tech+ certification considered in lieu of degree requirement.

Required Skills

• Demonstrate a sense of urgency, motivation, initiative and accountability.
• CompTIA Tech + Certification within six months.
• Ability to multitask, evaluate and set priorities.
• Intermediate technical ability in the area of computer software, hardware and mobile devices.
• Good verbal/written communication, both in person and over the phone.
• Excellent customer service skills.
• Efficient, effective, and creative problem solving skills.
• Ability to work effectively with tight deadlines and changing priorities.
• Strong time management skills and ability to keep issue tracking tickets up to date.

Preferred Skills

• Microsoft Windows Certifications.
• Cloud technology Atlassian Suite (Jira, Confluence, etc.)
• Microsoft 365 fundamentals.

SPECIAL DEMANDS

• Ability to lift up to 50lbs and push/pull up to 25lbs on occasion.
• Ability to bend/squat/reach/climb on occasion.
• On call after hours.
• Ability to travel to other locations.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.

When it comes to employers, we understand you have choices – and that you want more than a job. You want the opportunity to learn and grow, to be recognized for your efforts and accomplishments, to be treated with respect and have a sense of pride and belonging. That’s what a career at Lozier is all about. Our future success relies on the same thing that’s carried us for more than 65 years – a committed team of employees working together to achieve goals and provide our customers with the best product in the industry. If you’re looking for a place where you’ll be challenged to be your best and are given the tools and resources to grow and develop, we want to hear from you.

Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail’s present and future. Retailers have relied on our quality products and service since 1956.