Information Technology Support Manager

Gotham Technology Group; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

An established industry player is in search of a Vice President of IT Support & Service Management to lead a dynamic team in the financial sector. This pivotal role involves optimizing IT support services, managing complex third-party integrations, and ensuring top-notch support for a high-profile user base. With a focus on aligning IT operations with business goals, the VP will drive initiatives for continuous improvement and operational efficiency. The ideal candidate will possess extensive experience in IT service management and a deep understanding of the financial industry's regulatory landscape. Join a forward-thinking organization where your leadership will make a significant impact on service delivery and user satisfaction.

Qualifications

• 10+ years in IT support within finance, with 5+ years in leadership.
• Expertise in managing third-party integrations and ITSM frameworks.

Responsibilities

• Lead IT support for third-party applications and user-centric services.
• Oversee cloud infrastructure and ensure compliance with financial regulations.

Skills

IT Support Management

Third-Party System Integration

IT Service Management (ITSM)

Leadership Skills

Cloud Infrastructure Management

Regulatory Compliance Knowledge

Vendor Management

Agile Development Support

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Bloomberg

Trading Platforms

Market Data Feeds

Job description

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Gotham Technology Group provided pay range

This range is provided by Gotham Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $175,000.00/yr

Additional compensation types

Annual Bonus

Vice President of IT Support & Service Management (Financial Industry)

We are seeking an experienced Vice President of IT Support & Service Management to lead and optimize IT support services within our financial organization. This role is critical for managing complex third-party system integrations, supporting a high-profile user base, and providing essential IT services to a small but agile development team. The VP will ensure that all IT support functions align with business goals, meet compliance standards, and deliver exceptional service to high-demand users in a fast-paced financial environment.

Key Responsibilities:

• Third-Party System Integration: Lead IT support operations for systems heavily reliant on third-party applications (e.g., Bloomberg, market data feeds, trading platforms), ensuring seamless integration with internal systems.
• User-Centric IT Support: Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
• Support for Development Team: Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently within the organization.
• Service Management: Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management are followed to support complex system environments.
• Vendor & Third-Party Relationship Management: Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
• Strategic IT Leadership: Collaborate with senior leadership to align IT support services with business objectives, focusing on operational efficiency, security, and regulatory compliance.
• Cloud & Infrastructure Management: Oversee the support and optimization of the organization’s cloud infrastructure, ensuring secure, scalable, and cost-effective operations for both internal and third-party applications.
• Mobile Device & Secure Communication Management: Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
• Data Retention & Regulatory Compliance: Ensure adherence to regulatory requirements, such as FINRA and SEC, particularly in the areas of data retention, communication, and audit readiness.
• Procurement & Budget Management: Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
• Continuous Improvement: Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization, particularly in environments with heavy third-party dependencies.

Key Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 10+ years of experience in IT support and service management within the financial industry, with at least 5 years in a leadership role.
• Proven experience managing complex third-party system integrations and working with external vendors and financial technology platforms (e.g., Bloomberg, trading systems, market data feeds).
• Strong knowledge of IT service management (ITSM) frameworks such as ITIL, and experience implementing service management best practices in a multi-vendor environment.
• Ability to provide essential infrastructure and IT services to an agile development team to support their development lifecycle needs.
• Extensive experience providing support to high-profile users in a fast-paced, high-stakes financial environment.
• Strong understanding of financial industry regulations (e.g., FINRA, SEC) and experience ensuring IT support operations meet these requirements.
• Excellent leadership and team management skills, with the ability to mentor and develop IT professionals in a complex environment.
• Experience managing cloud infrastructure, mobile devices, secure communication platforms, and ensuring data security across all systems.

Seniority level

Director

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Financial Services