Information Technology Supervisor (Senior Network Engineer)

City-of-Independence; Independence (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Independence is seeking an Information Technology Supervisor to lead and perform advanced systems and network engineering while guiding a technical team. This hands-on role requires designing, securing, and maintaining the City's infrastructure, including network, servers, cloud, and telephony, and providing senior technical guidance.

You will supervise IT staff, mentor colleagues, manage priorities and budgets, and participate in after-hours support as needed to keep city operations

Qualifications

• Bachelor's degree or equivalent in information systems, CS, business, or related field plus 5 years' progressive tech ops experience.
• Requires valid driver’s license and ability to complete NIMS level training within 6 months.
• Minimum 5 contact hours of continuing education each year.

Responsibilities

• Lead engineer and escalation point for complex network, systems, cloud, and cybersecurity issues.
• Hands-on administration of network infrastructure, firewalls, switches, wireless, servers, virtualization, AD, and Azure environments.
• Designs, implements, and maintains routing, switching, segmentation, and security architecture.
• Leads modernization, upgrades, migrations, and technology improvement initiatives.
• Troubleshoots across network, server, cloud, storage, and communications systems.
• Participates in after-hours maintenance and operational support as needed.
• Maintains technical expertise via continuous learning and certifications.
• Supervises IT personnel and coordinates day-to-day work assignments.
• Coaches, mentors, and develops staff; assists with budgeting and resource planning.
• Performs performance evaluations and supports employee development.

Skills

Network design and management

ROUTING & SWITCHING (VLAN/VRF, OSPF, B

Wireless infrastructure design

VMware virtualization

Azure administration

Active Directory Administration

RBAC/MKAI

Network security

Project prioritization & time mgmt

Clear verbal & written communication

Education

Bachelor's degree or equivalent in information systems / CS / business

Tools

VMware vSphere

Microsoft Azure

Active Directory

Job description

The Information Technology Supervisor is a hands‑on technical leadership position responsible for the administration, design, maintenance, and security of the City's network, server, cloud, and telecommunications infrastructure. While this position supervises IT staff, it is also expected to actively perform advanced systems and network engineering work, troubleshoot complex technical issues, and serve as the senior technical resource for the organization.

This position is ideal for an experienced Network Engineer, Systems Administrator, Infrastructure Engineer, or similar technical professional who wants to expand into leadership while remaining deeply involved in day‑to‑day technical operations.

Essential Duties & Responsibilities:

Technical Responsibilities

• Serves as the lead engineer and escalation point for complex network, systems, cloud, and cybersecurity issues.
• Performs hands‑on administration of network infrastructure, firewalls, switches, wireless systems, servers, virtualization platforms, Active Directory, and Microsoft Azure environments.
• Designs, implements, and maintains network routing, switching, segmentation, and security architecture.
• Leads infrastructure modernization, upgrades, migrations, and technology improvement initiatives.
• Performs advanced troubleshooting across network, server, cloud, storage, and communications systems.
• Participates in after‑hours maintenance activities and operational support as needed.
• Maintains technical expertise through continuous learning and industry certifications.

Leadership Responsibilities

• Supervises IT personnel and coordinates day‑to‑day work assignments.
• Provides coaching, mentoring, and professional development.
• Assists with project prioritization, budgeting, and resource planning.
• Conducts performance evaluations and supports employee development.

Knowledge, Skills and Abilities:

• Network Routing and Switching design and management including vlan/vrf, OSPF, BGP
• Networking and ethernet standards, copper and fiber design and installations
• Wireless infrastructure design and management
• vmWare Virtual Server Management
• Active Directory Domain Services including Domain Controllers, DHCP, DNS, Group policy
• Azure Administration and Integrations
• Role-Based Access Controls (RBAC)
• Public Key Infrastructure (PKI), Azure Key Vault, Multi-Factor Authentication (MFA)
• Network Security including perimeter, endpoint, server, mobile, and cloud
• Cloud telephony (UCaaS)
• Expert knowledge of prioritization and time management techniques
• Ability to effectively deliver clear, detailed, and correct verbal and written communication predicting questions and concerns, understanding opposing ideas, concepts, and options.
• Ability to research, define, and validate a variety of information and statistical data and materials.
• Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.

Minimum Qualifications:

A Bachelor's Degree or equivalent from a four‑year college or university in information systems, computer science, business administration, or a related field and at least 5 years’ experience of progressively responsible related experience in the operation of computer hardware and software systems, or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job is qualifying. Requires valid driver’s license. Must complete required NIMS level training within first six months of hire. Required to complete at least 5 contact hours of continuing education each calendar year.

Physical Requirements:

While performing the essential functions of this position the employee is frequently required to walk, sit, use hands to finger, handle or feel, and to reach with hands and arms. May occasionally exert up to 10 pounds of force.

Typical Working Conditions:

Typical office environment. Must be able to work the days and hours necessary to perform all assigned responsibilities and tasks and participate in weekend and holiday Call‑Out support rotation.

FBI Background check

Drug testing

In addition to the application, testing and/or examinations may be required for further consideration on this position.

Position open until filled.

Equal Employment Opportunity Statement

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug‑free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [e-mail].

Disclaimer:

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED