Information Technology Specialist (SYSADMIN/CUSTSPT) NF-04

U.S. Army; Alabama; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to deliver exceptional customer support and manage IT systems. This role involves troubleshooting, system installations, and ensuring the security of information technology environments. The ideal candidate will possess a strong background in IT support, a CompTIA Security+ Certification, and the ability to work in high-pressure situations. Join a team committed to excellence and make a significant impact in a dynamic organization that values your expertise and dedication to service.

Qualifications

• Specialized IT experience in system administration and support.
• Completion of CompTIA Security+ Certification is prioritized.

Responsibilities

• Provide comprehensive IT customer support services.
• Manage and maintain both physical and virtual servers.

Skills

IT customer support

System hardware/software installation

Troubleshooting

IT security principles

Performance tuning

Customer service

Problem-solving

Verbal communication

Education

Master's degree in relevant fields

CompTIA Security+ Certification

Tools

System diagnostic tools

Performance tuning tools

Job description

This position is located at NAF Support Management/Information Technology.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

1. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting.
2. Identifies and resolves issues using established industry practices, procedures, or policies to determine the most appropriate approach for problem resolution.
3. Reports, responds to, and resolves customer requests.
4. Responsible for routine maintenance, upgrades, and supporting servers both physical and virtual, monitoring performance, managing user accounts, permissions, and implementing security measures to ensure secure access control within the organization's IT systems.
5. Manages, assesses, configures, and protects apps and devices in a cloud-native environment while supporting modern device security and simplifying app and device management across various devices, including mobile devices, servers, desktop computers, and virtual endpoints.

Requirements

• Direct Deposit and Social Security Card are required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Must possess or obtain (within 6 months of employment) and maintain most applicable Computing Environment (CE) certificates of training.
• A minimum Information Assurance baseline security certification of Security+ or higher (in accordance with DoD 8570.01-M, Level II).
• Qualification and Management Program within 6 months of hire date.
• Must be able to obtain and maintain a Secret security clearance.
• Satisfactory completion of all pre-employment checks in accordance with AR 215-3, including a physical assessment, Tier III investigation, and Special Agreement Checks.
• Must be able to work in an on-call status on rotating weekends, and occasionally at night and weekends.
• Position is Emergency Essential; must be available to be called back to duty for emergencies.
• Must be able to carry and lift up to 40 pounds.

Qualifications

Minimum Qualifications:

Specialized IT experience and/or completion of specific, intensive training or IT certification demonstrating skills in:

• Principles and methods for integrating information systems components;
• Performance tuning tools and techniques;
• System diagnostic tools and fault identification techniques;
• Systems administration methods;
• Participating in the planning and delivery of IT support services;
• Installing, configuring, upgrading, and troubleshooting hardware and software;
• Presenting training and assistance to customers;
• Reporting, responding to, and resolving customer requests;
• IT security principles.

OR

Completion of a master's degree or 2 years of higher-level graduate education in relevant fields, with transcripts uploaded at application time.

Additionally, candidates must demonstrate IT-related experience addressing four competencies: attention to detail, customer service, verbal communication, and problem-solving skills. Evidence must be reflected on your resume with supporting documentation uploaded during application.

Best Qualified: Possess CompTIA Security+ Certification, uploaded at application time. Applicants meeting this criterion will be prioritized.