Information Technology Specialist (Network)

US Federal Emergency Management Agency; Round Hill (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

FEMA’s Mount Weather Emergency Operations Center (MWEOC) IT Services Division seeks a Network/Telecom technician with hands-on experience in installing, testing, and maintaining radio, telephone, circuit, and core network infrastructure. The role emphasizes attention to detail, customer service, and strong problem-solving skills to support federal operations in the Blue Ridge Mountains of Virginia.

Applicants must have one full year of specialized experience at the GS-11 level or equivalent,

Qualifications

• Must have one full year of specialized experience equivalent to at least the GS-11 level in the Federal government.
• Experience installing, testing and configuring network services for customers (data, voice, VTC).
• Experience gathering technology requirements and recommending solutions for network systems.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Tools

Optical transport systems

Job description

In this position you will work as a member of the Mount Weather Emergency Operations Center (MWEOC), IT Services Division. This position is located in MWEOC is located in the Blue Ridge Mountains of Virginia. The ideal candidate for this position is a Network/Telecom technician, with experience installing, maintaining, and troubleshooting radio, telephone, circuit and network infrastructure systems.

You must have IT-related experience demonstrating each of the competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND in addition to meeting the above competencies, you must also meet the specialized experience and time in grade for the General Schedule (GS) listed below in order to be found qualified for the position.

Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The qualification requirements listed below must be met by the closing date of this announcement.To qualify for this position at the GS-12 level, you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

1. Installing, testing and configuring network services (e.g. data, voice, VTC circuit) for customers; And
2. Gathering technology requirements and making recommendations for customers on existing network systems that impact business requirements; And
3. Installing, testing and repairing circuits via optical transport systems.