Information Technology Specialist (Network)

US-Joint-Activities; Fort Bragg (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

US-Joint-Activities in Fort Bragg, NC seeks an Information Technology Specialist (Network) for the Joint Activities Command. This DHA solicitation targets qualified candidates for a Term NTE 3 YEARS.

Resumes up to two pages are required for eligibility, with specialized experience in IP-based network operations and allied IT duties. Only applicants meeting the specified categories may apply, including education transcripts if applicable.

Qualifications

• Attention to detail in IT-related tasks and documentation.
• Excellent customer service and ability to assess user needs.
• Sound decision making and problem solving under pressure.
• Strong interpersonal skills and teamwork in a DoD environment.
• Clear oral communication for diverse audiences; effective presentations.
• Ability to analyze problems and generate practical solutions.
• Team oriented with collaborative mindset.
• Technical competence in IT systems and network operations.
• Ability to identify and manage information and records.

Skills

Attention to Detail

Customer Service

Decision Making

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Information Management

Job description

About the Position:

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.

Serves as an Information Technology Specialist (Network) for the Joint Activities Command at Fort Bragg, NC

This is a Term NTE 3 YEARS. Cannot be made permanent.

Only Resumes up to a total of two pages will be accepted.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

In order to qualify, you must meet the expereince requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience in Monitors the operational reliability of IP-based satellite networks and data processing equipment; and Identifies operational deficiencies in telecommunications systems to initiate corrective repair actions; and Integrates voice, radio, or video transmission hardware to support diverse user requirements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

• (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;
• (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation;
• (3) Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• (4) Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• (5) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and
• (6) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
• (7) Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• (8) Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• (9) Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.