Information Technology Specialist (4686)

SMX; Olympia (WA); Remote; USD 73,000 - 122,000; Full time

Job summary

A technology services organization is seeking a proactive Information Technology Specialist to join their IT team in Olympia, WA. The role involves maintaining IT infrastructure, supporting end users, and ensuring daily operations run smoothly. Candidates should have helpdesk experience, strong problem-solving capabilities, and a commitment to work with DoD clients. This position offers a competitive salary range from $73,100 to $121,800 and robust benefits.

Benefits

Health insurance

Paid leave

Retirement

Qualifications

• Citizenship required for work with DoD clients.
• Excellent communication and interpersonal skills.
• Ability to obtain and maintain a DoD security clearance.

Responsibilities

• Provide maintenance and support for IT equipment.
• Administer Active Directory and Entra ID.
• Support end users with troubleshooting software and network issues.

Skills

Helpdesk experience in a GCC-H environment

Communication skills

Knowledge of Windows 11

Familiarity with Microsoft 365 Suite

Problem-solving skills

Education

High School Diploma/GED

4-year degree in Information Technology or related field

Tools

Active Directory

Remote desktop tools

Networking tools (e.g., PING, TELNET)

Job description

Overview

SMX is seeking a proactive and skilled Information Technology Specialist to join our dynamic IT team. This role is ideal for individuals who are passionate about technology and eager to expand their expertise in IT operations. As an Information Technology Specialist, you will play a key role in maintaining and enhancing the company’s IT infrastructure, providing technical support, and ensuring smooth day-to-day operations.

Essential Duties & Responsibilities

• Provide maintenance and support for computer desktops, printers, servers, and related equipment.
• Perform installations, upgrades, and configurations of PC software and operating systems.
• Diagnose and repair computer hardware issues.
• Administer Active Directory, including adding, modifying, and deleting users and groups.
• Administer Entra ID, including adding, modifying, and deleting users and groups.
• Support end users with troubleshooting software and network issues.
• Provide remote assistance to users via phone or internet.
• Assist with backup technologies and ensure data integrity.
• Train and support end users with new technologies and tools.
• Collaborate with the IT team to enforce IT policies and procedures.

Required Skills/Experience

• Citizenship is required due to the nature of work supporting Department of Defense (DoD) clients.
• The ability to obtain and maintain a DoD security clearance may be required for continued employment.
• High School Diploma/GED required; a 4-year degree in Information Technology or a related field is desired.
• 4 years of helpdesk experience in a GCC-H environment.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Solid knowledge of Windows 11 and familiarity with macOS.
• Familiarity with Microsoft 365 Suite and cloud providers (e.g., AWS, Microsoft Azure).
• Basic understanding of networks and networking tools (e.g., PING, TELNET, NSLOOKUP).
• Strong problem-solving skills and the ability to diagnose technical issues effectively.

Desired Skills/Experience

• Industry certifications such as CompTIA Security+ or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with remote desktop tools and backup technologies.
• Familiarity with IT policies and procedures in regulated environments.

Application Deadline: October 03, 2025

#REMOTE-#EW1

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$73,100—$121,800 USD

At SMX, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).