Information Technology Specialist 2 (NY HELPs) - 8237

NYS Office of Information Technology Services; New York (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

The NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to provide operational support and manage enterprise networks. This role includes troubleshooting hardware/software issues, supporting technology initiatives, and providing user education. Candidates should have a relevant degree or IT experience. Benefits include paid holidays, health insurance, and retirement plans.

Benefits

Paid holidays

Health insurance

Retirement plan

Vacation and personal leave

Qualifications

• Bachelor’s degree with 15 semester credit hours in computer science or equivalent experience.
• Two years of professional IT experience preferred.
• NYS residency required within six months of hire.

Responsibilities

• Provide operational support to state agencies and troubleshoot hardware/software issues.
• Manage enterprise networks and telecommunication systems.
• Assist in diagnosing and maintaining desktops and mobile devices.

Skills

Troubleshooting

User Education

Network Management

Education

Bachelor’s degree with 15 semester credit hours in computer science

60 semester credit hours including 15 in computer science plus one year of IT experience

Two years of professional IT experience

Job description

Join to apply for the Information Technology Specialist 2 (NY HELPs) - 8237 role at NYS Office of Information Technology Services.

This position offers a pay range of $66,951.00 to $85,138.00 annually, depending on skills and experience. The role involves providing operational support to state agencies, supporting technology initiatives, troubleshooting hardware and software issues, managing enterprise networks, and supporting telecommunication equipment.

Key Responsibilities

• Review and resolve support tickets, create reports, and support enterprise technology initiatives.
• Assist in diagnosing, repairing, configuring, and maintaining desktops, mobile devices, and related hardware and software.
• Manage enterprise networks and telecommunication systems, including VoIP and mobile devices.
• Follow troubleshooting protocols to resolve helpdesk issues and document activities.
• Provide user education and develop documentation for new technologies.
• Perform physical tasks such as lifting up to 50 lbs.

Minimum Qualifications

• Bachelor’s degree with 15 semester credit hours in computer science, or
• One year of IT experience with a bachelor’s degree in any field, or
• 60 semester credit hours including 15 in computer science plus one year of IT experience, or
• Two years of professional IT experience.

Additional requirements include NYS residency within six months of hire, and some positions may require fingerprinting, travel, or lifting up to 50 lbs. Positions located in New York City or Mid-Hudson receive additional location pay.

Benefits include paid holidays, vacation, personal and sick leave, health insurance, retirement, and other perks.