Information Technology Specialist 2 (NY HELPs) - 8022

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

An established industry player is seeking an Information Technology Specialist to join their Digital Transformation Office. This role involves maintaining critical technology in the Ny.gov ID service, troubleshooting authentication issues, and ensuring compliance with security policies. The ideal candidate will have a strong background in troubleshooting and user support, particularly with SAML and OIDC technologies. This position offers a dynamic environment where your contributions will significantly impact the organization’s digital services. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Paid Holidays

Health Insurance

Retirement Benefits

Paid Vacation

Sick Leave

Personal Leave

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• Experience in troubleshooting user authentication issues is essential.

Responsibilities

• Troubleshoot incidents related to the Ny.gov ID login system.
• Monitor system performance and proactively identify potential issues.
• Provide guidance and technical expertise on authentication issues.

Skills

Troubleshooting

User Authentication

SAML

OIDC

Linux Server Management

Incident Reporting

Technical Support

Education

Bachelor's degree in Computer Science

Tools

IT Service Management System

Job description

Join to apply for the Information Technology Specialist 2 (NY HELPs) - 8022 role at NYS Office of Information Technology Services.

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,951.00/yr - $85,138.00/yr

Description

Under the direction of an Information Technology Specialist 4 (SG-25) within the Digital Transformation Office, Strategy & Enterprise Architecture, the Information Technology Specialist 2 (SG-18) will be responsible for maintaining and updating critical technology in the Ny.gov ID service.

Specific Duties Include But Are Not Limited To

• Troubleshoot incidents related to the Ny.gov ID login system, including account issues and login failures.
• Resolve user authentication problems and service disruptions by identifying and addressing root causes.
• Assist with debugging and resolving SAML and OIDC issues for applications integrated with the Ny.gov ID login system.
• Coordinate with Level 1 support to escalate and resolve complex technical issues efficiently.
• Monitor system performance and user reports to proactively identify potential issues and areas for improvement.
• Stop and start services on Linux servers as part of routine maintenance or incident resolution.
• Prepare detailed incident reports and documentation for resolved issues.
• Support users and application owners by providing guidance and technical expertise on authentication issues.
• Review logs and monitoring tools to track system health and identify anomalies.
• Ensure compliance with security policies and best practices for all authentication-related processes.
• Participate in regular training to stay updated on SAML, OIDC, and authentication technologies.
• Provide after-hours support as needed.
• Track and update incident tickets in the IT service management system.

Qualifications

Minimum Qualifications

Open Competitive: A bachelor's or higher degree including or supplemented by 15 semester credit hours in computer science, or equivalent experience as detailed.

Promotion: Open to NYS employees with one year of permanent service as an IT Specialist 1.

Transfer: Open to NYS employees with one year of permanent service as an IT Specialist 2 or similar.

55b/c Appointment: Eligible for 55b/c designation.

Please Note

• Appointment contingent on NY residency within six months.
• Positions may require fingerprinting, travel, or lifting up to 50 lbs.

This position is part of the NY HELPS program, with potential for permanent appointment after satisfactory performance.

Benefits

Includes paid holidays, vacation, personal, sick leave, health insurance, retirement, and other benefits.

Additional Information

Positions located in NYC or Mid-Hudson receive location pay adjustments. The job involves community knowledge sharing through AI-enhanced insights.