Information Technology Specialist 2 - Hourly - 9118

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

A leading state agency is seeking an Information Technology Specialist 2 to join its team in Albany. The role involves supporting state agencies, including ticket management, user account management, and communication with stakeholders. Candidates should hold a relevant degree and possess IT experience. This position offers a competitive salary and comprehensive benefits, including health care and retirement plans.

Benefits

Comprehensive health insurance

Paid time off and holidays

New York State Employees’ Retirement System Membership

Qualifications

• Bachelor's degree and 15 semester credits in computer science required.
• One year of IT experience is mandatory.
• Experience in managing user accounts and service desk tickets.

Responsibilities

• Monitor and respond to emails and tickets daily.
• Modify Active Directory and ny.gov accounts as needed.
• Communicate effectively with customers and team members.

Skills

Communication

User Account Management

Ticket Processing

Education

Bachelor's Degree in Computer Science

60 semester credit hours in computer science

Tools

Microsoft Exchange

Active Directory

Job description

Information Technology Specialist 2 - Hourly - 9118

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Information Technology Specialist 2 - Hourly - 9118

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,951.00/yr - $85,138.00/yr

Description

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Specific Duties Include, But Are Not Limited To

• Monitor and respond to email as needed
• Process an average of 10-30 tickets daily.
• Attend staff meetings or other meetings as required.
• Communicate effectively and professionally with customers, team members and supervisors.
• Perform daily monitoring of User Account Management (UAM) Requests and Service Desk Tickets, both new and currently assigned.
• Modify Active Directory accounts – group membership, name changes, phone number and address changes
• Modify ny.gov accounts – email updates, name updates, entitlement updates
• Verify and Distribute RSA Tokens.
• Provide support and Install User Software
• Work with Microsoft Exchange Administration in an O365 hybrid environment
• Work with in the full task list of the OnBoarding and OffBoarding of DOL Users
• Distribute and Troubleshoot Hardware
  
  

Qualifications

Minimum Qualifications

Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
  
  

Additional Comments

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science, Information Technology, and Engineering

• Industries

  IT Services and IT Consulting

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