Information Technology Specialist 2 - Hourly - 8956

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

A reputable government agency in New York seeks an Information Technology Specialist 2 to provide operational support and technical assistance to state agencies on a 24/7 basis. The role involves managing IT service requests, supporting desktop users, and performing troubleshooting tasks, all while mentoring junior staff and ensuring timely resolution of technical issues.

Benefits

Generous benefits package worth 65% of salary

Paid holidays and vacation leave

Health insurance programs available

Retirement system membership

Qualifications

• Bachelor's or higher-level degree including 15 semester credit hours in computer science.
• Experience in information technology is required.
• Two years of professional experience in IT is acceptable.

Responsibilities

• Review and respond to ITSM system incident and request tickets.
• Provide desktop support calls transferred by the Service Desk.
• Install, load, and configure software and applications.

Skills

Technical Assistance

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science

60 semester credit hours in computer science

Job description

Information Technology Specialist 2 - Hourly - 8956

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Information Technology Specialist 2 - Hourly - 8956

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,951.00/yr - $85,138.00/yr

Description

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Duties

This position is a promotion within the (Direct Support at the Department of Labor). The incumbent will work under the Direction of the Field Engineering Department Head. The duties will include, but not be limited to:

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
• Collaborate with counterparts within other Regional areas as work load dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Perform the full range of supervisory responsibilities, as applicable.
  
  

Qualifications

Minimum Qualifications

Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
  
  

Additional Comments

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science, Information Technology, and Engineering

• Industries

  IT Services and IT Consulting

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