Information Technology Specialist

Department of State Headquarters; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The Department of State Headquarters seeks a GS-12 IT Specialist to provide technical, administrative, and systems support to overseas Posts. As part of the DT Rover Program, the role involves traveling worldwide on TDY and serving as the sole on-site IT Specialist to establish new Posts.

Ideal candidates bring specialized IT experience for enterprise data or AI products, capable of translating mission requirements into scalable technical solutions and briefing senior leadership on complex

Qualifications

• Attention to detail and thoroughness in performing work.
• Ability to work with clients to assess needs and provide information and support.
• Oral communication to present information effectively to diverse audiences.
• Strong problem-solving skills and sound judgment for evaluating options.

Responsibilities

• Serve as product owner/technical lead or project manager for enterprise data or AI initiatives.
• Translate mission requirements into enterprise data or AI capabilities by eliciting requirements and prioritizing use cases.
• Provide independent technical judgment on enterprise architecture, governance, or implementation approaches.
• Contribute as the on-site IT Specialist for overseas Posts, including support for the Rover Program and worldwide TDY assignments.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located within the Bureau of Diplomatic Technology, under DCIO for Enterprise Infrastructure, Regional Diplomatic Technology Center (DT/EI/RDTC). DT/EI delivers IT services for overseas operations, advocates policy adoption, and manages infrastructure. The incumbent provides technical, administrative, and systems support to overseas Posts, and as part of the DT Rover Program, helps establish new Posts, travels worldwide on TDY, and serves as sole on-site IT Specialist.

Applicants applying for the GS-12 grade level must meet the following requirements:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately;
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized experience listed below:

Experience serving as the product owner, technical lead, or project manager for enterprise data or artificial intelligence products, developing product strategies, roadmaps and project plans, prioritizing work, resolving complex technical and organizational challenges, and briefing senior executives on technical issues that influence agency programs or operations.

Experience translating mission or business requirements into enterprise data or AI capabilities by eliciting requirements, identifying and prioritizing AI use cases, coordinating multidisciplinary teams, and leading implementation of enterprise solutions from planning through deployment.

Experience exercising independent technical judgment to determine technical and methodological approaches for enterprise data or AI solutions, evaluating alternatives, developing solutions where precedents do not exist, managing AI risks, and providing expert technical guidance on enterprise architecture, governance, or implementation.

AND have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-12 position.