Information Technology Specialist

Walnut Valley Water District; Walnut (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

4/10 schedule

Health coverage

Paid holidays

Tuition reimbursement

Job summary

Walnut Valley Water District in California is seeking an Information Technology Specialist to support our enterprise IT environment, including network, applications, and security. The role focuses on maintaining systems, providing user support, and coordinating with external vendors.

You will install software, manage devices, configure VPN access, and help protect district data while promoting reliable technology services for employees and the public.

Qualifications

• Bachelor's degree or equivalent in computer science or related field.
• Security+ certification required; A+/Network+/Server+ desirable.
• Experience with Microsoft 365, SharePoint and SQL databases.
• Knowledge of VPNs, firewalls and cybersecurity best practices.

Responsibilities

• Maintain and troubleshoot IT systems, including network, applications and data security.
• Provide user support and training, in person and over the phone.
• Install software and configure workstations and devices.
• Manage remote access and VPN for the district workforce.
• Collaborate with IT manager and external vendors on upgrades and projects.

Skills

Troubleshooting

Customer service

Communication

Documentation

Security best practices

Education

Bachelor's Degree in Computer Science or related field

Security+ certification

A+, Network+, Server+ desirable

CCNA desirable

Tools

Microsoft 365

SharePoint

MS SQLServer

HTML/JavaScript

VPN / Networking equipment

Job description

Information Technology Specialist

Walnut Valley Water District is excited to announce that we are accepting applications for the position of Information Technology Specialist.

About the District

At Walnut Valley Water District, we believe in putting people first. We understand the importance of maintaining a healthy work-life balance while striving for excellence in everything we do. Our vision statement, “Empowered People, Purpose Driven”, reflects our commitment to collaboration, integrity, and success. As a member of our team, you’ll not only be part of a dedicated workforce but also enjoy a comprehensive benefits package designed to support your personal and professional growth.

Duties

• Assists with the day-to-day operations of the District’s information technology system, inclusive of applications, network, telecommunications, and infrastructure.
• Prepares new computer workstations for use with the District network and installs necessary software; installs and maintains software on existing computer workstations.
• Responds to user requests for service; troubleshoots and performs minor repairs and adjustments to computer systems and peripheral equipment using the Work Order system.
• Perform printer set up and deployment. Tasks may also include printer troubleshooting and diagnostics including downloading drivers, replacing toner, cleaning or replacing rollers and clearing jams.
• Configures telecommunication devices for employees; participates in adds, moves, and changes to telephone equipment.
• Supports the District employees telecommuting and the mobile workforce by deploying laptops, supporting remote applications, and coordinating secure VPN access.
• Instructs users in software applications usage and basic computer navigation; advises users on best security practices.
• Answer questions and respond in a timely manner; provide technical support and information, assistance and training over the phone and in person related to computer technology related issues.
• Assists in maintaining system security and confidentiality including firewalls, intrusion protection software and devices, and virus prevention and protection.
• Assists in creating and updating procedures in regard to system maintenance, cybersecurity, back-up and District’s computer policies
• Assists in developing and producing system documentation, instructional and procedural manuals.
• Collaborate and assist external vendors to maintain Supervisory Control and Data Acquisition (SCADA) systems and Operational Technology (OT) network infrastructure.
• Assist in segmentation of OT system and IT system to enable secure posture.
• Assist external vendors with patch management, backups, and disaster recovery planning for OT systems.
• Support lifecycle management of OT assets and assist in system upgrades or migrations.
• Maintain, troubleshoot, and support Microsoft SharePoint and Microsoft 365.
• Assists in updating and maintaining the District’s Webpage, including content development and design.
• Monitor information technology systems to ensure integrity and tune the system to meet performance requirements.
• Participate in evaluating, planning, implementing and integrating new systems and current system upgrades.
• Installs new software releases and system upgrades; evaluates and installs patches; maintains data files and monitors system configuration to ensure data integrity.
• Develops and prepares training documentation for software packages and a variety of related topics; facilitates in-house training for users
• Implements hardware and software applications as needed to maximize the District’s efficient use of computers
• Enforces standard procedures to ensure a safe and secure hardware and software environment limiting unauthorized use of hardware or software
• Coordinates with the Information Technology Manager in developing and testing annually a MIS Disaster Recovery System, with emphasis on shutdown and emergency guidelines and business interruption alternatives
• Analyze, diagnose, test, and recommend solutions for problems with computers, tablets, operating systems, software and hardware problems.
• Create user ID’s and troubleshoot network and application logins.
• Create, modify, copy or delete files.
• Install, upgrade, configure, and program software, applications and hardware.
• Maintains documentation of data systems, hardware and software inventory, software license, and maintenance agreements
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware; collects, strips, and prepares used equipment for salvage, including delivery to warehouse.
• Build and maintain positive working relationships with co-workers, vendors, and the public using principles of good customer service.
• Assists in special projects and coordinating activities with the Information Technology Manager.
• Perform other related duties as assigned.

Typical Physical Activities

• Positions in this class typically require: stooping, bending, kneeling, crouching, standing, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions
• Communicates orally with management, co-workers, and the public in face-to-face, one-on-one, and group settings
• Regularly uses a telephone for communication
• Operate and use modern office equipment including a computer, computer terminals, copiers, and various software packages.
• Must be capable of reading, writing, and understanding material that is highly technical in nature
• Must be able to carry, push, pull, reach, and lift equipment and materials up to 50 lbs
• Sits for extended periods of time
• Hearing and vision within normal ranges
• Occasionally operates District vehicles in conducting District business.

Knowledge of Employment Standards

• Principles and applications of computer information systems and procedures; hardware and software, printers, peripherals, terminals and wiring.
• Principles and techniques of programming and programming documentation; troubleshooting techniques
• Knowledge of cybersecurity in OT environments (firewalls, segmentation, intrusion detection).
• Principles of system security and data systems management and processing.
• Great Plains and PDF software; Program web pages using HTML and JavaScript, and MS SQLServer with monthly database clean-up.
• Computer documentation and the ability to interpret documentation
• Methods of training users on computer systems and applications software
• Methods and techniques of computer equipment and related hardware.
• Common software used in personal computers, such as Microsoft Office, Word, Excel, Power Point, and others.
• Telecommunications equipment
• Proper safe use of the tools, materials, and equipment used to accomplish assigned duties or projects
• Principles and practices of good customer service.

Ability To

• Maintain computer systems and software applications
• Troubleshoot computer hardware, software, network problems
• Maintain personal computers and network servers, as well as related peripheral and communications equipment
• Assist in identifying information technology solutions.
• Analyze problems, identify, recommend, and implement solutions.
• Responsible for updating technical documentation and policies.
• Maintain confidentiality of records and information
• Identify needs, ways and means for achieving improvement and efficiency through research, analyze, and evaluate new service delivery methods and techniques.
• Effectively learn and apply related policies, procedures and practices affecting information systems
• Provide information technology training and support to District personnel.
• Communicate clearly and concisely, both orally and in writing.
• Prepare and maintain accurate and complete records and reports.

Qualifications

• Any combination of education and experience, which would likely provide the necessary knowledge and abilities, is qualifying.
• Typical way to obtain the knowledge and abilities would be: Education/Training: Bachelor's Degree or equivalent in Computer Science, Information Systems, or a closely related field with coursework in technology-related subjects.
• Experience: Three (3) years of experience in the development and maintenance of computerized management information systems, installing, configuring, supporting, and troubleshooting personal computers, networks, telephone systems, and associated operating systems and software applications.
• Security+ certification is required.
• A+, Network+, and Server+ certifications are highly desirable.
• Cisco Certificate in Network Administration (CCNA) is highly desirable.

Special Requirements

• Ability to pass a pre-employment physical.
• Valid California Driver's License - Class "C". Must maintain an acceptable driving record as determined by the District's insurance carrier.
• Reliable telephone in service at all times.
• Reliable personal transportation.

Ongoing Assignments and Labor Standards

The purveyance of water is a vital service to the community and as such requires the availability of District personnel at all times. Consequently, all Information Systems employees, including the Information Technology Specialist will be required to respond to emergency calls, accept periodic overtime assignments, and perform any and all other duties deemed necessary by the District. Lacking a bona fide excuse satisfactory to the District, a failure to report when called could result in termination.

For the purposes of the Fair Labor Standards Act, the Information Technology Specialist shall be considered a General Employee Unit, "non-exempt" position.

Benefits Package

• Competitive Compensation: Enjoy a significant 16% increase in base pay from January 1, 2024, to January 1, 2027, ensuring your hard work is rewarded accordingly.
• Certification and Performance Incentives: Class A or Class B drivers receive a 5% differential PERSable pay until July 1, 2027, recognizing the specialized skills and responsibilities of these roles. Employees who obtain water distribution, treatment, backflow, or water quality certificates above their job requirements are eligible for annual certification pay, recognizing and rewarding their commitment to professional development and excellence in their role.
• Distribution Certification Pay from $600 - $2,500
• Treatment Certification Pay from $600 - $1,350
• Backflow/Cross Connection Pay from $750 - $2,250
• Water Quality Certification Pay from $750 - $1,500
• Flexible Work Schedule: Benefit from a 4/10 work schedule, providing you with flexibility and extended weekends to maintain a healthy work-life balance.
• Generous Paid Time Off: Enjoy 13 paid holidays per year, along with generous vacation time ranging from 80 to 160 hours annually based on years of service. Vacation is not use it or lose it.
• Sick Leave: 96 hours of sick leave per year ensures you can take care of your health without worrying about losing time off. Sick leave is not use it or lose it.
• Additional Leave Benefits: Mid-Management and Executive staff exempt employees receive administrative leave hours annually, allowing for personal time off without affecting regular vacation or sick leave. Mid-Management receives an additional 48 hours annually, and Executive staff receives an additional 64 hours annually.
• Retirement Planning: Participate in the Federal Social Security System and California Public Employees’ Retirement System (CalPERS), with the District covering a portion of the Social Security cost until January 2027. Effective January 1, 2027, the District will cover 100% of the Social Security cost (excluding Medicare).
• Voluntary deferred compensation 457 plans to provide employees with a robust and proactive retirement package.
• Comprehensive Health Coverage: Enjoy full payment of combined least-cost medical, dental, and vision family plans, ensuring you and your loved ones are covered without financial strain.
• Disability and Life Insurance: Premiums for Short-Term Disability (STD) and Long-Term Disability (LTD) are covered, and employees receive a District-paid life insurance benefit of two times annual earnings, with supplemental voluntary options available.
• Tuition Reimbursement: Take advantage of an annual tuition reimbursement of up to $8,500 to pursue academic degrees, certification programs, or job-related coursework, supporting your personal and professional growth.

About You

At Walnut Valley Water District, we prioritize your well‑being, professional growth, and financial security. Join us in fulfilling our shared values and achieving shared results while enjoying a fulfilling and rewarding career journey.