Information Technology Specialist

American Pride Bank; Macon (GA); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with employer match

Medical and dental insurance

Paid Time Off

Life insurance

Job summary

A community-focused bank in Macon, GA is seeking an Entry Level Information Technology Specialist. This role involves providing technical support, managing IT systems, and assisting with employee onboarding. The ideal candidate will demonstrate strong customer service skills and technical expertise in hardware and software systems. Competitive benefits include medical and dental insurance, a 401(k) plan, and paid time off.

Qualifications

• Provide Level 1 technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly.
• Educate users on best IT practices.

Responsibilities

• Install, configure, and maintain systems and software.
• Assist with onboarding and offboarding employees.
• Prepare monthly reports for Management.

Skills

Customer service

Technical support

Diagnostic skills

IT security awareness

Tools

Computer systems

Software applications

Job description

Join to apply for the Information Technology Specialist role at American Pride Bank

Join to apply for the Information Technology Specialist role at American Pride Bank

We are searching for a full-time Information Technology (IT) Specialist to support the Bank’s IT department. This position is primarily responsible for providing excellent customer service and technical support to the Bank’s employees. Service area will span across all functional areas of the Bank and include both hardware and software programs.

Duties and Responsibilities

•Provide Level 1 technical support for Bank hardware, software, and network related issues via phone, email, or in person.

•Diagnose and resolve technical problems promptly, escalating complex issues to higher-level support when necessary.

•Install, configure, and maintain computer systems, and software applications.

•Assist with onboarding and offboarding employees, including setting up accounts and devices.

•Gathers data and prepares monthly reports for review by Management.

•Collaborate with IT team member(s) and IT Manager to improve processes and system performance.

•Educate users on best practices for IT security and system usage.

•Maintain knowledge and awareness of financial industry technical issues and trends.

•Assist IT Manager with all Annual Upgrades, End of Year processes, and special projects as needed.

•Supports the management of the business continuity and disaster recovery functions of the Bank.

•401(k) plan with employer match up to 5% after 90 day waiting period.

•Dental insurance at no cost to employee: spouse/dependent coverage available at cost to employee.

•Flexible spending account for medical expenses and dependent care.

•Medical insurance at no cost to employee: spouse/dependent coverage available at cost to employee.

•Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.

•Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.

•Paid Time Off.

•Vision insurance at no cost to employee: spouse/dependent coverage available at cost to employee

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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