Information Technology Specialist

U.S. Department of the Navy; Dahlgren (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of the Navy seeks an Information Technology Specialist to lead technical support and training for CNIC MIS and POS systems across the Naval District Washington region.

The role requires solid knowledge of computer hardware, Windows architecture, and Citrix ICA, with emphasis on server/workstation environments.

Qualifications

• Must be familiar with basic computer systems, hardware repair, and troubleshooting concepts.
• Excellent customer service skills are required.
• Knowledge of Windows architecture (server/workstation) is essential.
• Familiarity with CNIC MIS/POS/Business systems and CYMS is expected.

Responsibilities

• Lead technical support and training users of CNIC MIS and POS systems across NDW.
• Advise management and staff on functional use of MIS/POS systems and CYMS.

Skills

Basic computer systems

Hardware repair

Training skills

Troubleshooting

Windows architecture

Citrix ICA

Database design

SQL

Access

Progress

LAN/WAN/VPN/Firewall

Customer service

KRONOS

SAP

POS systems

NAF accounting familiarity

Tools

Citrix ICA

Access

SQL

Progress

KRONOS

SAP

POS systems

Job description

This position is located in the Information Technology Branch (NDW N946) of the Naval District Washington, Regional Support Service Center, (NDW N94). The incumbent serves as an Information Technology Specialist (NDW N946) in the Information Technology Branch (NDW N946). Incumbent leads technical support and training users of the Commander Navy Installations Command (CNIC) Non-appropriated Fund (NAF) Management Information Systems (MIS) and Point of Sale (POS) systems throughout NDW. Knowledge required: basic computer systems and design; knowledge of hardware repair sufficient to detect and trouble shoot damaged or corrupted system components and effect repairs, specific configuration of the POS/MIS sufficient to advise and assist management and staff on functional use; basic training and teaching skills; basic troubleshooting techniques; and full understanding of all Windows Architecture including server and workstation. A considerable knowledge of Citrix Systems - Independent Client Architecture (ICA), knowledge of database design and maintenance such as Access, SQL, and Progress is necessary for MIS/POS/Business systems, or CYMS.

• Must be familiar with the basic operation of existing LAN, WAN, VPN, and Firewall Security Systems.
• Must possess excellent customer service skills.
• Must possess a good understanding of the role of MWR and the other Quality of Life Programs dependent on the MIS/POS/Business Systems and CYMS.
• Basic knowledge of NAF accounting, personnel, and procurement, and familiarity with KRONOS Timekeeping Systems, SAP Management Information System, Food and Beverage, Hotel or Recreational POS Systems in highly desirable.
• Incumbent will have 6 months from date of hire to satisfactorily complete the appropriate training and obtain certification/recertification for position outlined in DoD 8570. P1-M IA Workforce Improvement Program