Information Technology Service Management Professional

CACI International Inc.; Fort Wayne, Bellevue (IN, NE); On-site; USD 67,000 - 141,000; Full time

Job summary

An established industry player seeks experienced ITSM Professionals to support U.S. Strategic Command's mission objectives. This role involves aligning IT services with strategic goals, managing service delivery, and ensuring compliance with security policies. Candidates should possess strong analytical and communication skills, along with a relevant degree and extensive experience. Join a team that values integrity and innovation, where your contributions will help advance critical missions and foster continuous growth. This position offers a dynamic environment with ample opportunities for professional development.

Benefits

Healthcare benefits

Flexible time off

Retirement plans

Continuing education support

Wellness programs

Qualifications

• Experience aligning IT services with strategic goals.
• Proficient in managing changes to IT services.
• Current DoD 8140 Cybersecurity Certification.

Responsibilities

• Ensure daily delivery of client services meeting SLAs.
• Analyze business processes and implement improvements.
• Facilitate knowledge sharing within the organization.

Skills

IT Service Management

Incident Management

Problem Management

Service Request Management

Project Management

Analytical Skills

Communication Skills

Education

BA/BS + 8 years experience

AA/AS + 10 years experience

Tools

Microsoft Office Suite

PowerBI

Job description

Information Technology Service Management Professional

Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

CACI is looking for experienced, innovative, and motivated Information Technology Service Management (ITSM) Professionals to support the mission objectives and needs of the customer, U.S. Strategic Command (USSTRATCOM) in Omaha, Nebraska. This position is contingent upon award of the United States Strategic Command Information Technology and Logistics Support (SCITLS) contract.

Responsibilities:

• Must have experience in IT Service Management, to include:

  • Aligning IT Services to the strategic goals of the organization.

  • Managing changes to IT Services while ensuring minimal impact to the customer’s mission.

  • Ensuring the daily delivery of client services to meet/exceed contractually obligated SLAs across multiple departments.

  • Analyzing current business processes, identifying problems, developing solutions, and implementing change for continued service improvement.

  • Ensuring IT services are secure and comply with DoD security policies and standards.

  • Facilitating the creation, sharing, and utilization of knowledge within the organization (i.e. dashboards, portals, etc.).

  • Understanding and adhering to DoD-specific regulations, policies, and frameworks (i.e. DESMF).

• Demonstrate experience of incident, problem, service request management, and ticket queue management support.

• Produce processes and procedures documentation (Work Instructions/SOPs).

• Ability to coordinate, communicate, and manage projects within and across teams not directly under their supervision.

• Must be able to work both independently and in coordination with external service providers and vendors.

• Conduct process improvement meetings with technical teams, including preparing for and conducting post incident review meetings.

• Communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.

• Work in dynamic fast paced environments that require team interaction and coordination of efforts.

Qualifications:

Required:

• Experience in interfacing with both client managers and system users.

• Currently hold an adjudicated Top Secret clearance and be SCI eligible.

• BA/BS + 8 years experience, or AA/AS + 10 years experience.

• Team building attitude, continuous learning record, and process improvement mindset.

• Current DoD 8140 Cybersecurity Certification (e.g. CompTIA Security+)

• Advanced Proficiency in Microsoft Office Suite products

Desired:

• ITIL Certified

• Lean Six Sigma Certified

• PowerBI Reporting Experience

• Agile Certification

• Knowledge of and experience with USSTRATCOM

• Strong analytical and problem-solving skills.

• Adaptable to changing circumstances and operational needs.

• Understanding of Department of Defense Military standards.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless.So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$67,100-$141,000

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.