Information Technology Service Delivery Manager

MResult; Newton (MA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

A leading company seeks a Service Delivery Manager with extensive IT experience focused on data and analytics. The role requires hands-on familiarity with major data tools and strong client-facing skills. You'll drive operational excellence and innovate through technology, working in a hybrid arrangement.

Benefits

Hybrid work model

Growth and upskilling opportunities

Qualifications

• 8+ years total IT experience.
• 3+ years in Service Delivery/Application Support Manager role.
• Experience with data and analytics applications.

Responsibilities

• Own SLAs for data-platform workloads.
• Ensure ITIL governance.
• Manage client communication and reporting.

Skills

Communication

Analytical mindset

Client-facing negotiation

Tools

Qlik SaaS

Snowflake

Informatica PowerCenter

ServiceNow

Azure Monitor

Job description

Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

Job Title: Service Delivery Manager – Enterprise Data & Analytics MSP

Location: Newton, Massachusetts

Job Type: Full-Time (Only US Citizens and Green Card holders are eligible to apply, Eastern Time Core Hours)

Experience: 8+ years of IT experience required, 3+ years in a Service Delivery/Application Support Manager role with a focus on data and analytics applications.

Why MResult?

Founded in 2004, MResult is a global digital solutions partner trusted by leading Fortune 500 companies in industries such as pharma & healthcare, retail, and BFSI. MResult’s expertise in data and analytics, data engineering, machine learning, AI, and automation help companies streamline operations and unlock business value. As part of our team, you will collaborate with top minds in the industry to deliver cutting-edge solutions that solve real-world challenges.

Website: https://mresult.com/

LinkedIn: https://www.linkedin.com/company/mresult/

What We Offer:

At MResult, you can leave your mark on projects at the world’s most recognized brands, access opportunities to grow and upskill, and do your best work with the flexibility of hybrid work models. Great work is rewarded, and leaders are nurtured from within.

Our values — Agility, Collaboration, Client Focus, Innovation, and Integrity — are woven into our culture, guiding every decision.

Key Skills to Succeed in This Role:

Experience

• 8+ years total IT experience, 3+ years in a Service Delivery / Application Support Manager role with focus on data and analytics applications

• Proven ownership of SLAs for data-platform workloads (ETL, data warehouse, analytics dashboards)

• Hands-on familiarity with one or more: Qlik SaaS/Client-Managed, Snowflake, Informatica PowerCenter/IICS, MSBI stack

Process & Tools

• Solid grounding in ITIL v3/4, with Incident-to-Problem & Change governance

• Experience with ticketing & monitoring suites (ServiceNow, Jira, Datadog, Azure Monitor, Control-M, etc.)

Technical Breadth

• Working knowledge of cloud platforms (Azure or AWS), SQL optimization, and data-pipeline orchestration

• Understanding of DataOps/DevOps CI/CD for analytics (Git, Azure DevOps, GitLab, or similar)

Soft Skills

• Polished client-facing communication and negotiation

• Analytical mindset—comfortable interpreting KPIs and presenting insights to executives

• Ability to influence in a matrixed, multicultural environment

Preferred / Nice-to-Have

• ITIL v4 Foundation or higher
• Snowflake SnowPro Core or Informatica Cloud certification or Azure Cloud certifications

Exposure to data privacy platforms (OneTrust) and compliance scanning (ObservePoint)

Travel & Work Arrangement

• Hybrid work arrangement (Eastern Time core hours) with 3 days onsite (Newton, MA).

Manage, Master, and Maximize with MResult

MResult is an equal-opportunity employer committed to building an inclusive environment free of discrimination and harassment.

Take the next step in your career with MResult — where your ideas help shape the future

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Production

• Industries

  Software Development

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