Information Technology Programmer Analyst P11 (Core Infrastructure Services)

State of Michigan; Lansing (MI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,500

Job summary

State of Michigan in Lansing is seeking a Tier 2 IT Service Management (ITSM) Analyst to coordinate enterprise technical calls and manage major incidents. The role supports change and problem management and communicates across technical teams to minimize downtime.

The position offers a hybrid work option with two days on-site and three days remotely per week, located in Lansing, MI. A sign-on bonus up to $2,500 may be available; educational requirements include IT-related degrees and experience.

Qualifications

• Bachelor's degree in computer science, data processing, computer information systems, or related field.
• Associate's degree with 2 years of relevant IT experience may substitute for the education requirement.
• Alternative path: high school diploma with 4 years of relevant IT experience.

Responsibilities

• Tier 2 ITSM Analyst facilitating enterprise-level technical calls.
• Manage major incidents and support change and problem management processes.
• Ensure effective communication and coordination across technical teams.
• Provide advanced technical analysis and investigate service disruptions.
• Support statewide IT operations impacting public services and SOM systems.

Education

Bachelor's degree in computer science or related field

Associate's degree + 2 years IT programming/tech experience

High school diploma + 4 years IT programming/tech experience

Job description

This position serves as a Tier 2 IT Service Management (ITSM) Analyst responsible for facilitating enterprise-level technical calls, managing major incidents, supporting change and problem management processes, and ensuring effective communication and coordination across technical teams. The position provides advanced technical analysis, conducts investigations into service disruptions, and supports statewide IT operations that impact public-facing services and internal State of Michigan (SOM) systems.

For additional information, please see the links below:

• Position Description
• The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.

IT bonus

This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Education

Information Technology Programmer/Analyst P11

Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

No specific type or amount is required.

Information Technology Programmer/Analyst P11

Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

OR

Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

To be considered for this position you must:

• Attach a detailed resume and cover letter.
• If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. Click here for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on the National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.

Certain positions may require certification in specific information technology programs.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyProgrammerAnalyst.pdf

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment. DTMB does not provide sponsorship for employment visa status. To be appointed by DTMB, an applicant must be currently authorized to work in the United States for any employer.

DTMB does not participate in STEM-OPT.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.